Field Technician - Installer

Field Technician/Installer

Visionary Broadband seeks a motivated individual to join our team as an Entry-Level Field Technician/Installer. This full-time, hourly position is a great opportunity for someone interested in starting a long-term career in telecommunications. As part of the Installation/Field Service team at Visionary Broadband, a division of Visionary Communications, Inc., you will receive hands-on training, gain real-world technical experience, and learn how internet and voice services are installed and supported for residential and commercial customers.

Job Overview:

As an Entry-Level Field Technician/Installer, you will learn to install wireless and fiber internet and VoIP services at customer locations, including homes and businesses. Training will include basic router programming, equipment installation, mounting hardware, Cat 5 cabling, fiber splicing, fiber installation, safety practices, and customer communication. This role is designed for someone who enjoys hands-on work, problem solving, working outdoors, and building technical skills in the telecommunications field.

Duties and Responsibilities:

• Represent Visionary Broadband in a professional manner while learning to perform wireless and fiber internet installations, repairs, removals, service calls, and related field work.
• Participate in hands-on training with experienced team members to build skills in wireless and fiber internet, VoIP, cabling, equipment installation, testing, and troubleshooting.
• Develop foundational telecommunications knowledge, including how customer connections are installed, documented, tested, and maintained.
• Must be able to physically lift up to 50 pounds and perform hands-on field work in a safe manner.
• Excellent communication skills, both verbal and written, is necessary
• Bring integrity, reliability, curiosity, and a willingness to learn new technology and field processes.
• Maintain professional behavior and proper communication with internal and external contacts, including co-workers, managers, and outside contractors/vendors.
• Interact with customers over the phone and in person
• Use company tools, mobile applications, and work order systems to document completed work; training will be provided.
• Must have a valid driver license and be insurable to drive a company vehicle
• Must be able handle and climb a ladder
• Must be willing to travel within the region 40-60% of the time, overnight travel being up to 25% of the time (hotel rooms reserved through a company app and per-diem paid for overnight stays)
• Other duties as assigned.

Qualifications:

This is an entry-level role. Prior telecommunications experience is helpful but not required. A qualified candidate should be dependable, safety-minded, comfortable working with customers, and excited to learn technical skills through on-the-job training.

• Excellent communication skills, both verbal and written.
• Strong attention to detail, reliability, and the ability to follow instructions and safety procedures.
• Basic computer skills and the ability to learn company systems, mobile applications, and technical tools used in the field.
• Interest in technology, construction, customer service, field service, networking, wireless or fiber internet, or telecommunications.
• Previous experience using hand tools, working outdoors, providing customer service, or completing hands-on projects is helpful but not required.
• Flexibility to work outside of standard 8am-5pm hours and be willing to travel within your region (2-3 hours around your home base).
• No telecommunications experience is required to apply; Visionary will provide training for the right candidate.

Physical Requirements:

95%+ / - of the time will be spent walking and standing in the field with various weather conditions, as well as occasional lifting and / or carrying and / or pushing / pulling of items less than 75lbs. Visual and audio acuity is essential to this position.

Visionary is often on the cutting edge of new technology deployments and works in many different environments with a wide range of customers and partners. This position offers an excellent starting point for someone who wants to build a telecommunications career, learn from experienced technicians, and grow into more advanced field, network, wireless, or operations roles over time. A successful candidate will be a critical thinker, a team player, and someone who is ready to learn, ask questions, solve problems, and take pride in quality work.