Principal Enterprisewide AV & Live Production Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Enterprise AV & Live Production Engineer to join our team. This is a Santa Clara, CA hybrid-based role, reporting to the Senior Director IT Operations, Digital Employee Experience in the IT Digital Employee Experience department. The Enterprise AV & Live Production Engineer provides end-to-end technical leadership for high-visibility corporate broadcasts, including executive broadcasts, earnings releases, and studio sessions. This role drives the operational readiness and maintenance of global meeting spaces while collaborating with IT, Marketing, and Facilities partners to maintain seamless hybrid collaboration and zero-downtime execution. What you’ll do (Role Expectations) Act as the hands-on technical owner for corporate conference rooms and collaborative spaces globally, maintaining high uptime, hardware readiness, and optimal AV fidelity through regular maintenance and rapid troubleshooting Monitor conference room health, deploy firmware updates, and resolve alerts using platforms like Zoom Admin Portal, Logitech Sync, and Crestron XiO Cloud Direct and execute the end-to-end production lifecycle for high-visibility company broadcasts, managing video switchers, digital audio consoles, lighting, PTZ cameras, and encoders Partner with executive leaders to lead technical rehearsals, pre-production show-flow reviews, speaker prep, and perform basic post-production editing Serve as the primary AV lead for customer-facing Executive Briefing Center sessions and Multipurpose Rooms, pre-testing video walls, tuning acoustics, and authoring user documentation Who You Are (Success Profile) You exhibit a deep ownership mentality, taking full accountability for outcomes and operating with integrity to align high-level strategy with daily technical execution. You possess a solution-oriented focus, eagerly tackling complex technical and operational challenges to create broad, positive organizational impact. You excel at building cross-functional partnerships, fostering trust, and collaborating closely with diverse teams to drive alignment and project success. You bring exceptional clarity and streamlined delivery, translating intricate technical requirements into structured, straightforward, and easily understood action plans. You display agility and professional resilience, maintaining composure under pressure and adapting quickly to evolving priorities with a constructive, growth-oriented mindset. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 10+ years of professional, hands-on experience in corporate AV systems engineering, enterprise conference room maintenance, or live broadcast production operations Advanced operational and administrative proficiency with Zoom Rooms, Zoom Phone, Google Workspace (Calendar / Meet), room scheduling panels, and related workplace collaboration technologies Proven hands-on hardware mastery diagnosing and configuring live production and conference room gear, including digital signal processors (DSPs), audio mixers (Dante / Q-SYS), video switchers (Blackmagic, Tricaster, Ross), PTZ cameras, microphones, and video distribution systems Demonstrated experience collaborating with Zoom room administrators or facilities teams to manage, audit, and maintain meeting spaces across multi-floor headquarters or distributed regional/international offices Strong composure, executive presence, and verbal communication skills with a proven track record of remaining calm and decisive while troubleshooting technical issues in real time during high-visibility live broadcasts What Will Make You Stand Out (Preferred Qualifications) Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency Experience leveraging enterprise AI tools and workflow automation (e.g., meeting transcription summaries, automated room telemetry analysis, or generative AI ticketing workflows) to improve AV operational efficiency Hands-on experience with remote AV fleet telemetry platforms (e.g., Logitech Sync, Crestron XiO Cloud, Neat Pulse, Shure SystemOn) and experience commissioning conference spaces during corporate office expansions or relocations Relevant industry certifications, such as AVIXA CTS (Certified Technology Specialist), Zoom Room Certified Integrator, Q-SYS, or Dante audio network certifications #LI-DY1 #LI-SantaClara Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range

$172,000—$215,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here ( . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal ( link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. Zscaler