Senior IT Technician MSP

TeamLogic IT

Level II-III Msp Support Technician

Seeking a Level II-III MSP Support Technician to provide exceptional IT support for our clients. You'll need 5+ years of help desk experience, strong technical skills, and the ability to engage effectively with clients. This role involves proactive monitoring, troubleshooting, implementing new solutions, and on-call duties for urgent client needs.

Key responsibilities include:

Providing advanced technical support and troubleshooting
Monitoring and maintaining clients' IT infrastructure
Collaborating on implementing new IT solutions
Documenting support activities and communicating effectively with clients
Using remote tools and diagnostic utilities to aid in resolving support requests
Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Installing antivirus software and ensuring virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Valid Driver's License and ability to drive to customer locations when required

IT Technician II requirements:

College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
Office 365 administration experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Active Directory knowledge is a plus
Some knowledge and understanding of networking devices and appliances
NinjaOne RMM and Autotask PSA Experience a plus
Valid Driver's License and ability to drive to customer locations when required
CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $65,000.00 - $75,000.00 per year

TeamLogic IT

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Vacancy posted more than 2 months ago

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