ER Health Unit Coord

Emergency Unit Health Unit Coordinator

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Health Unit Coordinator performs clerical duties and coordinates communication of a unit to help patient care activities.

Essential functions of the role include:

• Performs clerical duties to support patient care activities. Initiates, assembles, and maintains patient charts following procedures. Files reports and test results.
• Processes ordered tests, medications, procedures, and appointments. Processes patient admissions, transfers, and discharges. Informs team members of reports, orders, and other information.
• Answers telephones and manages the patient call system. Serves as an information resource to patients, staff, and the public. Consistently interacts appropriately with all ages.
• Completes and maintains unit and patient records, files, forms, and documents. This includes admissions, surgeries, transfers, discharges, medical records, and physician call lists. Maintains an organized work area of records, files, forms, and reference documents. Checks, updates, and maintains facility boards, pneumatic tube system, and telemetry box reconciliation according to departmental policy, procedures, and guidelines.
• Prepares reports, purchase orders, projects, memos, and letters using computer programs.
• Greets visitors and helps them as needed. Answers telephones and contacts nursing team and medical staff using pagers, beepers, and cell phones. Tracks call light response time for the unit. Assigns phone and location devices to appropriate staff.
• Performs work area duties as directed by the nurse or physician. Runs errands, picks up supplies, and transports patients.
• Maintains par levels of inventory, including requisitions/forms, and stocks work area supplies and equipment.
• Maintains a clean, safe, and functional work area.
• Coordinates transportation for patients and patient items as delegated.

Key success factors include:

• Excellent bedside manner and ability to make patients feel at ease; appears friendly, reassuring, and approachable to patients.
• Ability to take instruction from a doctor.
• Familiarity with medical charts and records.
• High attention to detail.
• Knowledge of basic computer and keyboard skills.
• Completion of Health Unit Coordinator Training Program preferred.

Qualifications include:

• Education - H.S. Diploma/GED Equivalent
• Experience - Less than 1 Year of Experience