Associate Director, IT Business Partner - Commercial

Associate Director, IT Business Partner - Commercial

Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic decision.

Role Summary

The Associate Director, IT Business Partner for Commercial leads application capabilities across biotech functions including Sales, Marketing, Thought Leader Liaisons, Operations, Advanced Analytics, Business Development and Communications, and serves as the strategic and execution lead for Commercial technology delivery. The role reports to the Director, IT Business Partner and is responsible for:

• Planning, building, and running the functional area capabilities
• Evangelizing effective application management practices
• Promoting improved business processes
• Defining and maintaining technology roadmaps

Primary Responsibilities

Manage Servier's portfolio of Commercial technology assets, including roadmap planning, investment prioritization, and lifecycle management

Oversee implementation and management of CRM systems, marketing automation tools, and analytics platforms

Collaborate with functional leads, creative agencies, and IT teams to align business strategy, technology roadmaps, and delivery plans

Translate business requirements into functional specifications and actionable plans

Engage with internal delivery teams, platform owners, and vendors to plan, execute, and deliver solutions using agile and iterative delivery approaches

Ensure technology solutions comply with industry regulations (data privacy and security)

Stay current with emerging technology trends in pharma

Product Delivery & Execution Leadership

Serve as product owner or delivery lead for key Commercial technology platforms and initiatives

Own and manage product backlogs, ensuring alignment to business priorities and measurable outcomes

Facilitate or oversee agile delivery ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives

Drive disciplined execution by tracking delivery milestones, risks, dependencies, and mitigation plans

Partner with delivery teams and vendors to ensure commitments translate into predictable, high quality outcomes

Support continuous improvement of delivery practices, agile maturity, and ways of working across Commercial IT

Education and Required Skills

Proven experience (8+ years) working in a technical, digital role, preferably within the pharmaceutical or life sciences industry, with demonstrated ownership of complex initiatives from strategy through delivery

The ideal candidate has experience with Commercial systems and business processes

Experience with Veeva's Commercial suite of products such as CRM, Vault PromoMats, Network, and OpenData

Experience with Salesforce.com Platform including LifeSciences Cloud, MarketingCloud and/or ExperienceCloud a plus

Experience serving as a product owner, delivery lead, or scrum master for enterprise technology initiatives

Working knowledge of agile and iterative delivery frameworks (Scrum, Kanban, or hybrid models)

Proven ability to balance run vs. build, delivery capacity, and demand prioritization in a regulated environment

Communication and translation - the ability to communicate effectively in written and verbal forms, specifically tailoring messages to different audiences

Relationship Management and collaboration - Building trust and partnering with various teams including vendors, customers, and internal teams

Key Competencies

Strategic Thinking: Ability to align technical solutions with business objectives and drive value

Adaptability: Skilled in managing multiple roles and shifting priorities in dynamic environments

Project Management: Strong organizational and project management skills, ensuring timely and efficient delivery

Technological Proficiency: Proficient in current technologies, with a strong aptitude for quickly learning and implementing new systems

Travel and Location

Occasional travel required (approximately 10%). Boston area preferred hybrid role with 2-3 days a week in office; remote work for exceptional candidates.

Candidate Profile

Servier's Commitment

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range

The salary range for this role is $179,000-$212,000. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements).