Field Service Manager

Service Operations Manager You will oversee service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. You are responsible for service execution through leading a team of service technicians towards the achievement of operational objectives. Responsibilities Description: Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests. Responsible for sourcing, securing, and maintaining customer relationships within a specific district. Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure. Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates. Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer. Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal. Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives. Supports the customer billing and collection processes as required. Additional responsibilities as assigned. Qualifications Requirements: High School Diploma / GED, Associates Degree preferred 5 years of related experience strongly preferred Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment. Strong communication skills, verbal and written, required. Strong leadership and business acumen preferred. Strong organizational, time management skills. Intermediate to advanced proficiency in Microsoft Office Suite. Flexibility to work outside normal working hours, as required. Valid driver's license and safe driving record. Travel within region as required. Benefits & Perks What's In It For You: Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: Health Benefits Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. Voluntary Benefits Life, accident, critical illness, disability, legal, identity theft, and pet insurance. Hussmann Retirement Savings & Investment Plan 401(k) plan with company matching contributions and immediate vesting. Paid Time-Off Benefits Paid time off, stewardship, and parental leave. Educational Assistance Tuition reimbursement for job-related courses after six months of service. Health Management and Wellbeing Programs EAP, virtual health management, chronic condition, and tobacco cessation. About Hussmann: For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing a trusted partner, relentlessly driving customer success.