Paint Specialist

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals. Bilingual candidates encouraged to apply. Essential Job Functions Works with PBE customers, both retail & professional, to develop strong relationships. Offer color matching expertise and paint product selection advice. Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications. Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc.) and maintain the mixing room, scales, mixing machines, and paint counter to provide a clean and safe environment. Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory. Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submit monthly to the District Manager. Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc. Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty. Assist and train other store team members in PBE sales and technical questions. Maintain a close relationship with all PBE contracted customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues. Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact the store and customers. Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc. Work with SM to ensure all PBE professional customers have the correct pricing loaded for the market while maximizing profits and staying competitive. Promptly greet walk-in customers in a friendly, courteous manner and assist them in selecting merchandise. Complete required FastTrack training modules relevant to the position. Accept cash and/or checks, make change, process credit card transactions, and use card and check readers for each transaction. Accept returned merchandise for credit according to all policies and procedures. Handle customer complaints according to all policies and procedures. Assist with completion of daily image maker and planogram updates, including but not limited to, front stocking, fronting and facing, cleaning, etc. Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc. Works with Territory Sales Managers to provide superior service to all professional PBE customers through a team effort. Skills / Education / Knowledge / Experience / Abilities Required: Strong communication skills both verbal and written. Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired: Automotive paint and body knowledge or experience. Technical schooling. Fluency in multiple languages (Spanish is highly desired). Total Compensation Package Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation, and position details. #J-18808-Ljbffr