Quality Assurance Analyst: Case Review & Coaching

Overview The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. They review cases, emails, and recorded telephonic interactions to evaluate compliance with standardized process requirements. Based on the review, the specialist provides a concise written analysis of the work along with feedback and coaching recommendations to improve program performance. Key Responsibilities Analyze case analysts’ work for efficiency and effectiveness; review cases, emails, recorded calls; evaluate compliance with process requirements; discern soft skills and clear communication; provide written analysis and coaching recommendations. Required Minimum Qualifications Bachelor’s degree or equivalent, or 4 years of relevant experience in lieu of degree. Experience following defined processes. Must be a U.S. citizen. Preferred Qualifications Experience with CMS’s 1095‑A. Advanced proficiency with Microsoft Office (SharePoint, Teams, Excel, Word, PowerPoint). Strong verbal and written communication skills. Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others. Experience providing data that supports project decisions. Previous Federal Government experience. Compensation Ranges Compensation ranges for ASM Research positions vary depending on location, skill set, education, certifications, client requirements, contract‑specific affordability, government clearance, and years of experience. The displayed compensation is a general guideline and is unique to each role. Monetary compensation is one component of ASM’s overall compensation and benefits package for employees. Physical Requirements The physical requirements described in the knowledge, skills and abilities section represent those that must be met by an employee to successfully perform the primary functions of this role. For example, light office duties, lifting up to 50 pounds, or some travel may be required. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the primary functions. EEO Requirements It is the policy of ASM that an individual’s race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin are not and will not be considered in any personnel or management decisions. All recruiting, hiring, training, and promotion for all job classifications is done without regard to these factors. All employment decisions are made in accordance with the principle of equal employment. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company