Site Reliability Engineer

Site Reliability Engineer

We are looking for a dynamic and accomplished Site Reliability Engineer (SRE) who excels at solving complex reliability challenges and thrives in high-impact environments. The ideal candidate is a proactive problem solver who takes full ownership of responsibilities, works independently with minimal supervision, and consistently drives reliability across sophisticated application ecosystems. If you're passionate about building scalable, resilient reliability solutions and making a meaningful impact this opportunity is for you.

Key Responsibilities

• Own the reliability of all processes within the application workflow by designing and implementing proactive solutions that detect and resolve issues before they affect end users.
• Design and implement monitoring and alerting solutions using tools such as Splunk, ServiceNow (SNOW), xMatters, Dynatrace, and AppDynamics.
• Assess current monitoring implementations, collaborate with owners of different components across the application ecosystem, and identify improvements to ensure issues are detected and alerted to the appropriate teams in a timely manner.
• Explore and implement self-healing agents to automate recurring production support tasks and reduce manual intervention.
• Use Dynatrace/splunk/AppDynamics for identifying performance issues and/or failures and collaborate with production support, developers, sysadmins and database admin's to identify and fix issues.
• Develop and manage AI agents using Agentic AI frameworks, ensuring they align with operational goals.
• Collaborate with development and operations teams to ensure system reliability and performance.
• Participate in incident response, root cause analysis, and continuous improvement initiatives.

Required Qualifications

• Proven experience in.NET development, debugging, and production support.
• Extensive knowledge and hands-on experience with monitoring tools: Splunk, Dynatrace, AppDynamics (Optional)
• Strong database troubleshooting skills in SQL Server and Oracle.
• Experience with Agentic AI: creating, deploying, and managing intelligent agents.
• Solid understanding of SRE principles, including reliability, scalability, and observability.
• Prior experience supporting healthcare clients and familiarity with industry standards and compliance.
• Excellent problem-solving and communication skills.
• Familiarity with HIPAA and other healthcare compliance frameworks.

Technical Skills

• Application Performance Monitoring & Alerting: Splunk, Dynatrace, AppDynamics, xMatters, ServiceNow
• Programming Languages: C#,.NET, PowerShell, SQL, Python (for automation and AI integration)
• Databases: SQL Server, Oracle
• AI & Automation: Agentic AI frameworks, self-healing systems, intelligent agents
• DevOps Tools: Jenkins, Git, Azure DevOps, CI/CD pipelines