Ice Cream Associate

Job Title: Ice Cream Associate

Location: 7770 Woodmont Avenue, Bethesda, MD 20814

Type: Full-time or Part-time

Position Overview:

We are seeking a friendly, efficient, and detail-oriented Ice Cream Associate to join our team at Max's Best Ice Cream. This dynamic role involves assembling and serving all menu items to our valued guests, maintaining a clean and welcoming environment, and ensuring smooth operations behind the counter. The ideal candidate will have a passion for exceptional customer service and a love for ice cream and sweet treats!

Key Responsibilities

Customer Service

• Greet guests warmly and answer any menu-related questions.

• Take guest orders efficiently and accurately and promptly deliver guest orders and provide receipts with a smile.

• Assemble and serve valued guests all menu items for both dine-in and take out orders.

• Deliver finished products to dine-in guests at their tables or to waiting takeout guests by name.

• Serve delicious ice cream scoops, milkshakes, sundaes, floats, and other menu items with precision and care.

• Prepare assembly stations for milkshake, sundae, and float creation, including portioning and setting pars for the upcoming shift.

• Handle special requests or dietary restrictions with attentiveness and professionalism.

• Verify customer age for alcoholic beverages and ensure compliance with all legal alcohol service guidelines.

Order Fulfillment and Transactions

• Process guest purchases using the point-of-sale (POS) system, handling cash and card transactions.

• Turn in cash till and cash out to supervisor at the end of each shift.

Inventory and Vendor Orders

• Receive, check, and organize orders from vendors to ensure proper stock levels.

• Notify management of inventory needs or discrepancies in shipments.

Cleanliness and Maintenance

• Maintain the cleanliness of the counter area and assembly stations, equipment, and utensils throughout the shift.

• Restock serving supplies, such as cones, napkins, and utensils, as needed.

• Follow health and safety guidelines to ensure food handling standards are met.

Qualifications and Skills

• Physical Fitness : Capability to stand for extended periods as well as bend and lift items weighing up to 50 pounds regularly during shifts.

• Previous experience working in an ice cream shop and ice cream assembly.

• Previous experience in guest-facing roles.

• A collaborative attitude and strong work ethic.

• Clear verbal skills to interact with customers and teammates effectively.

• Ability to multitask and manage time in a busy environment.

• Comfortable using a POS system (training provided).

Why Join Us?

At Max's Best Ice Cream, nothing is more important than our team as we truly believe everyone is better when we work together. That's why we are committed to fostering a fun and engaging, team-oriented environment - even in the busiest of moments. We also offer competitive pay, flexible scheduling and growth and leadership development opportunities. Our team is what makes Max's Best Ice Cream such a fun place to work!

Our Team culture is also motivated by the follow:

Creativity: We are not your average scoop shop... At Max's Best Ice Cream, our over-the-top, Instagram-worthy ice cream creations actually taste better than they look

Quality: We take pride in everything we do, whether it's the ice cream we serve or the experience we provide to every guest.

Expertise: There's a science behind scooping the perfect scoop of ice cream and we make sure every team member gets to learn from the best!

Fun: Ice cream is meant to be fun! Everything we do is designed to evoke joy and happiness - which enables those lasting memories we are known for.

If you want to serve amazing ice cream and help create meaningful moments for our guests, then we'd love to hear from you. Apply today to join our team at Max's Best Ice cream!

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