General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 5 hours ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Ayer, MA vacancy

General Manager
$150k - $180k
...over 450 million tests are performed each year to a portfolio of over 200,000 analytical methods. Job Description The Littleton General Manager (GM) is responsible for maintaining a positive operating margin at the laboratory level and for meeting and exceeding the...
Suggested
Full time
Work at office
Monday to Friday
Eurofins
Littleton, MA
3 days ago
General Manager - XtraMart
$45k - $81.97k
...Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies... ...protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an...
Suggested
Permanent employment
Local area
Flexible hours
Shift work
Night shift
Global Partners
Ayer, MA
6 hours ago
General Manager
...Job Title: General Manager, Puritan Tavern Date: July 21, 2026 Place of Work: Puritan Tavern... ...understand and comply with all federal, state, county, and municipal regulations that... ...restaurant locations to grow our organization locally in the Greater Boston area....
Suggested
Hourly pay
Full time
Summer work
Casual work
Seasonal work
Work at office
Local area
Night shift
Puritan Tavern
Groton, MA
9 days ago
Branch Operations Supervisor
$38.25k
...to Talk to You! The Difference You Make As a Branch Operations Manager, you ensure the branch operates efficiently and securely while... ...Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to...
Suggested
Hourly pay
Full time
Contract work
Work experience placement
Work at office
Shift work
Afternoon shift
Santander US
Westford, MA
1 day ago
Assistant Produce Manager
...service? As the Assistant Produce Manager, you'll support the Produce... ...of belonging, our team is united with a unique purpose: to bring... ...manufacturing plants across 34 states and the District of Columbia.... ...are intended to describe the general nature of work performed by the...
Suggested
Local area
Flexible hours
Shaw’s and Star Market
Groton, MA
2 days ago
Director, Project Development
...LocationShirley, Massachusetts, United States## Director, Project DevelopmentDevens, MA & Richmond, VABusiness – PowerBu /Full-time /Hybrid... ...2030s. The Director, Project Development is responsible for managing all aspects of the project schedule which include securing all...
Full time
Contract work
For contractors
Local area
Fusion Energy Base
Shirley, MA
4 days ago
General Manager
$100k - $125k
...Job Description Job Description Seeking an experienced General Manager for a Restoration Company in Littleton, Mass area. Requirements: ~5+ years as a GM for a company or business unit that sells B2B in the commercial marketplace. ~ This is a turn around...
Construction Execs
Littleton, MA
2 days ago
Head of Operations Management (m/w/d)
$55.75k - $83.63k
...solving and team building activities Participates in Performance Management Process (PMP) Carries out and supports company policies,... ...information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier....
Local area
Ryerson Holding
Devens, MA
9 hours ago
District Manager- 12 Hotels
$100k - $135k
...Job Description POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance... ...presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is...
Minimum wage
Temporary work
Local area
Flexible hours
Night shift
ESA Management, LLC
Littleton, MA
3 hours ago
Citizens Branch Manager
$85.05k - $116.55k
...Branch Manager (BM) At Citizens, we're focused on relationship-building and delivering exceptional customer experiences... ...mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit...
Local area
Flexible hours
Afternoon shift
Citizens Financial Group, Inc.
Acton, MA
4 days ago
Operations Manager
$4,743.9 - $10,436.8 per month
...Devens, Massachusetts seeks an Operations Manager to lead business operations, ensuring... ...company policies for the Industrial business unit Drive operational efficiency improvements... ...wage may be higher to meet local or state wage requirements. Equal employment opportunity...
For contractors
Work at office
Local area
FERGUSON
Harvard, MA
1 day ago
District Manager
...627 FOR IMMEDIATE CONSIDERATION Catalano Management Company, LLC - Dunkin' Dunkin’ District Manager... ...School Diploma or GED 3+ year’s multi-unit, high volume, food and beverage... ...and beverage experience as a Restaurant, General; or Hospitality Manager Desire to be a team...
Full time
Immediate start
Weekend work
Catalanocompanies
Shirley, MA
1 day ago
Operations Excellence Manager
$101k - $151k
Job Title: Operations Excellence Manager Location: WMFTS - USA - Supply - Devens, MA Location... ...characteristics as outlined by federal, state, or local laws. This policy applies to... ...! Our inclusive culture and values, unites us, guides our decisions and inspires us...
Apprenticeship
Local area
Watson-Marlow - North America
Harvard, MA
1 day ago
Maintenance Manager
...principle, our shared values and behaviors unite us as we work together to elevate... ...Description We're seeking a hands-on Maintenance Manager to lead maintenance operations for our 24... ...hired for employment in the United States. Benefits When you join Amcor, you will...
Full time
Temporary work
For contractors
Worldwide
Flexible hours
Amcor Flexibles, LLC
Sterling, MA
1 day ago
Director, Quality Operations and Quality Control
$190k - $210k
...including investigations, CAPA and Change Management. Support implementation and execution... ...cases, compensation may exceed the stated range. All full-time employees are eligible... ...role must be authorized to work in the United States without further employer...
Full time
Work at office
Local area
Day shift
Veranova L P
Devens, MA
15 days ago
Business Development Manager
$112.8k - $141k
...our shared values and behaviors unite us as we work together to... ...purpose of the Business Development Manager (BDM) is to acquire new... ...experience in technical, sales and general management within the... ...for employment in the United States. Compensation The starting...
Full time
Contract work
Temporary work
Worldwide
Flexible hours
Amcor
Leominster, MA
3 days ago
Dining Room Supervisor
$18 per hour
...fun work environment. We are proud to have been ranked 1 in The Boston Globe's 2024 List of Top Places to Work and 35 in the nation by... ...result of genetic testing or any other characteristic protected by state, federal, or local law. In addition, The Community complies with...
Full time
Work at office
Local area
Work from home
Flexible hours
Shift work
Senior Living Residences
Ayer, MA
2 days ago
Head of Services - Support and Managed
...Service Manager (22016223)DescriptionCULTIVATING A BETTER WORLDFood served fast doesn''t have to be a typical fast food experience.... ...Chipotle had over 2,750 restaurants as of December 31, 2020, in the United States, Canada, the United Kingdom, France and Germany and is the...
Work at office
Shift work
Chipotle Mexican Grill
Westford, MA
1 day ago
Plant Operations Manager
...Plant Operations Manager Were seeking a Plant Operations Manager to oversee daily operations an industrial manufacturing company in Ayer. This is a hands-on leadership role responsible for ensuring smooth, safe, and efficient production while maintaining the highest...
5 Star Global Recruitment Partners
Devens, MA
1 day ago
General Manager
...Join to apply for the General Manager role at McDonald's . This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. The franchisee holds a license to use McDonald’s logos and food products for operation,...
Temporary work
Shift work
McDonald's
Clinton, MA
9 hours ago
Store Manager in Training
$15 - $20 per hour
...may apply if applicable criteria are met. Assist store manager in areas of sales, appearance, and overall operations of store.... ...characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a...
Hourly pay
Minimum wage
Local area
Flexible hours
O'Reilly Auto Parts
Devens, MA
1 day ago
Service Leader
$18.25 - $20.31 per hour
...Competitive compensation Opportunities for advancement (80% of managers started as Crew) Pay Transparency Below is the base pay range... ..., flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the...
Work at office
Local area
Shift work
Chipotle Mexican Grill
Leominster, MA
6 days ago
Customer Service Manager
$21 - $27 per hour
...company in Brattleboro, VT that is looking to hire a Customer Success Manager to join their team. This is a temp-to-hire opportunity with a... ...Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity...
Hourly pay
Temporary work
Work at office
Local area
Monday to Friday
Shift work
Adecco
Ayer, MA
3 days ago
Senior Human Resources Manager
$100k - $130k
...application process. Senior Human Resources Manager Full Time Management Leominster Facility,... .... Ensure compliance with all federal, state, and local employment laws and... ...for any reason, without notice and without cause. #J-18808-Ljbffr United Solutions, Inc.
Full time
Contract work
Work at office
Local area
United Solutions, Inc.
Leominster, MA
2 days ago
Project Operations Specialist
$28 - $32 per hour
...successful execution of customer programs by managing the administrative and financial... ...exceptional cases, compensation may exceed the stated range. All full-time employees are... ...this role must be authorized to work in the United States without further employer sponsorship...
Full time
Local area
Veranova L P
Devens, MA
5 days ago
Staff Technical Program Manager
$111k - $153k
...manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and... ...lead to better outcomes. Job Purpose As a Staff Technical Program Manager, New Customer Development at VulcanForms Inc., your main objective...
VulcanForms Inc.
Ayer, MA
3 days ago
Assistant Program Manager
$20 per hour
Assistant Program Manager Community Resources For Justice, Inc. - Leominster, Massachusetts, United States About this position Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service...
Hourly pay
Full time
Afternoon shift
Community Resources For Justice, Inc.
Leominster, MA
1 day ago
Assistant Dispatcher - Part Time
...one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence... ...schedule needs. Communicate with Construction Operations Manager labor and equipment needs and changes daily. Contact and set...
Full time
Part time
Work at office
The Middlesex Corporation
Littleton, MA
4 days ago
Store Manager
...have previous experience in retail, food service or restaurant management? Do you like discounts on gas and free coffee? Then you may... ...for growth opportunities? We operate 1500+ sites across the United States, so there are plenty of opportunities for you to move up the...
Full time
Live in
Immediate start
Shift work
Night shift
Weekend work
Cumberland Farms
Fitchburg, MA
2 days ago
Store Manager
$63k - $70k
...automotive service and tire dealers in the United States. We work on approximately five million... ...across our many brands, in field management, and in store operations at our Store Support... ...positions within the store to include General Service Technicians, Technicians, Guest...
Full time
Local area
Immediate start
Flexible hours
Weekend work
Afternoon shift
Monro, Inc.
Leominster, MA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!