PT Night Auditor

A Night Auditor , is responsible foroverseeing the auditing, posting and balancing of daily financial transactionsto support the hotel's continuing effort to deliver outstanding guest serviceand financial profitability. Specifically, you would be responsible forperforming the following tasks to the highest standards: Audit,post and balance daily cashiers' work for outlets including, but notlimited to, outlets in Rooms and Food and Beverage Checkin/out hotel guests and assist all guests with invoice issues and servicerecoveries Ensurecredit card system reconciles to daily transaction lists Establishand implement hotel night audit policies and procedures, maintainingcompliance with company policies and standards Greetguests and complete the registration process to include, but not limitedto, inputting and retrieving information from the computer, confirmationof guest information and room rate, selection of rooms, coding electronickeys, promoting marketing programs, providing a welcome packet andensuring guest knows location of room. Assistguests with check-out including, but not limited to, ensuring rooms andservices are correctly accounted, using the point-of-sale system, handlingmoney, processing credit and debit cards, accepting and recording variousforms of payment, converting foreign currency, making change andprocessing gift certificates and cards. Demonstratea thorough knowledge of hotel information including, but not limited to,room categories, room rates, packages, promotions, the local area andother general product knowledge and answer guest questions and inquiries. Useup-selling techniques to promote hotel services and facilities and tomaximize room occupancy. Respondto guest inquiries and requests and resolve issues in a timely, friendlyand efficient manner. Fieldguest complaints conduct research and resolve and negotiate solutions forguest satisfaction. Receive,input, retrieve and relay messages to guests. What are we looking for? A Night Auditor is always working on behalf ofour Guests and working with other Team Members. To successfully fill this role,you should maintain the attitude, behaviors, skills, and values that follow: Positiveattitude Goodcommunication skills Committedto delivering high levels of customer service Excellentgrooming standards Flexibilityto respond to a range of different work situations Abilityto work on your own or in teams What we offer Competitive salary and incentives Free meal per shift and other fooddiscounts Averill and Hilton Hotels traveldiscount program 401(k) with company match PTO and Holiday pay Employee recognition and incentive programs Employee and guest focusedenvironment #J-18808-Ljbffr Edgewater Missoula