Front Desk Supervisor (Full-Time) - Sonesta ES Suites San Diego - Rancho Bernardo

Job Description

Job Description

Position Summary

The Front Desk Supervisor manages all aspects of the Front Desk including Front Desk/Guest Service Agents, staff training and labor management, business reconciliations, audits, reservations, and guest satisfaction.

Responsibilities

• Maintain administrative records, forms, and compliance documents.
• Support onboarding tasks such as new hire setups, training documents, or communication logs.
• Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
• Coordinate with corporate accounting/HR as needed.
• Handle sensitive information with confidentiality and professionalism.

Required Knowledge, Skills & Abilities

• Front Desk hotel experience required (supervisory preferred)
• Accounting, bookkeeping, or invoice processing experience preferred
• Strong organization and attention to detail
• Ability to balance guest service with administrative work
• Comfortable working with PMS and accounting systems

Why WS Management

• Unique role with clear growth potential
• Exposure to multi-property accounting over time
• Supportive leadership and training
• Opportunity to build both operational and accounting skills

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class.