Customer Service Coordinator

Job Title

Pay Rate: $19.57 - $21.50/hr Hours: While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary Location: New Britain, CT Temp to Hire Summary:

This role will cover several different locations in the CT area, and the contingent worker will be required to drive between the sites (Mileage is reimbursable at 0.72/mile). Could be required to drive up to 50 miles to cover a site. Depending on the site, the worker will be responsive for mail room services, print production, or reception. The environment will range from legal, insurance, hospital (not around patients) and manufacturing (not on the machinery floors). In addition to customer service, the manager is looking for a candidate with a willingness to drive and reliable transportation. Previous experience with mail will help candidates but is not a deal breaker. Candidates must be able to lift 50 pounds and stand for extended periods of time. Candidates will not be using large equipment. Dress Code: Business Casual, some sites are more casual Driving: Yes COVID Requirements: None One of the site locations is 1000 Stanley Drive, New Britain, CT 06053 United States, but the worker will be covering several locations in the Connecticut area. Parking at the sites is either free or reimbursable.

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Frequent local car travel
• Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.