Customer Service Representative

Industry: Commercial Printing, Manufacturing & Distribution of Printable Plastics Employment Type: Full-time Job Function: Customer Service We are looking for a highly motivated, independent, and detail-oriented Customer Service Representative (CSR) to join our incredible team and rapidly growing organization. The right candidate is warm and personable, a problem solver, meticulously detailed and organized and enjoys a fast-paced environment. Working closely with our outside Business Development Representatives (BDR’s), they will be the primary point of contact for customers, ensuring their questions are answered, needs are met and orders processed quickly. Who We Are: MGX is a leading manufacturer of specialty substrates for the commercial printing industry, headquartered out of Fenton, MO. Our materials are used to produce a variety of end-use applications including menus at restaurants you frequent, signage at retail stores you shop at and gift or credit cards in your wallet. We combine manufacturing capabilities, product expertise, and responsive service to help customers choose the right material and keep production on track. What You Will Do: Support Customers: Respond promptly and thoroughly to questions about products, pricing, availability, lead times, orders and shipments by phone and email. Order Processing: Accurately process orders, ensuring product, pricing and shipping details are correct. Coordinate Across Operations: Partner with Sales, Production and Shipping to communicate priorities, resolve issues and help ensure on-time delivery. Build Product Knowledge: Learn MGX products, print technologies, production guidelines, and end-use applications so you can offer practical recommendations. Strengthen Customer Relationships: Get to know key contacts, understand their business, and provide proactive, dependable support beyond individual transactions. Document & Follow Through: Maintain accurate CRM records, capture important communications, and manage follow-up on customer needs and sales opportunities. What We Are Looking For: 5+ years business-to-business customer service, inside sales, account support, or related experience. Manufacturing experience is a major plus, especially experience supporting customer orders through production, inventory, scheduling, and shipping. Exceptional attention to detail and a consistent commitment to accuracy. Strong organization, prioritization, and follow-through in a fast-paced environment with competing deadlines. Clear, professional written and verbal communication skills. A practical problem-solving mindset and the judgment to involve the right people when an issue needs escalation. Confidence and proficiency using Microsoft Office and CRM or order-management systems; strong keyboarding and data-entry skills. Experience in commercial printing, specialty materials or distribution is helpful, but not required. Paid medical insurance (employee only, additional cost for spouse / dependents) Paid life insurance Optional vision and dental insurance 401(k) with up to 5% match #J-18808-Ljbffr MGX Inc