Sr Clinical Physician Support Coordinator

At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
• An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience

EXPERIENCE

• Five years in a provider support, training or optimization capacity in an IT or clinical setting

LICENSES AND CERTIFICATIONS
Preferred

• EPIC - Certification (EPIC) Certification, proficiency or credentialed on Epic

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Understanding of Virtual Private Network (VPN) connectivity concepts and ability to troubleshoot connections at remote locations
• Proficiency in Microsoft Ooffice software including Outlook, Word, Exel and Powerpoint
• Demonstrates in-depth process knowledge of physician workflows and ability to translate them in clinical systems to expand physician usability

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.
• Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.
• Provides excellent customer service with a physician focus with training support and problem resolution.
• Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.

SERVICE ESSENTIAL FUNCTIONS

• Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.
• Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.
• Supports physicians with required regulatory reporting as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.
• Coordinates on-site support during DNV and other regulatory auditing/survey processes.
• Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Assists with physician documentation improvements to insure maximum hospital revenue capture.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies opportunities for new transformative solutions to support and enhance physician practice.
• Facilitates implementation of physician centric tools and insures physician adoption.

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
• An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience

EXPERIENCE

• Five years in a provider support, training or optimization capacity in an IT or clinical setting

LICENSES AND CERTIFICATIONS
Preferred

• EPIC - Certification (EPIC) Certification, proficiency or credentialed on Epic