Las Vegas - Service Mgr./FOH Asst. Mgr. - New Restaurant Opening

Job Title: Service Manager / Front of House Assistant Manager

Reports To: Restaurant General Manager

Summary of Position:

Work in concert with restaurant general manager and in the absence of such manager; assume responsibility of restaurant and its staff. Work in co-operation with all members of management and general office staff. Supervise and direct dining room employees.

Know and enforce company policy and procedure. Work within the confines of federal and state labor laws and health department requirements. Be familiar with kitchen and dish room operations and procedures. Attend and participate in weekly staff meeting.

Duties & Responsibilities:

1. Supervise dining room employees and operations
2. Ensure customer service exceeds guests' expectations
3. Schedule and co-ordinate shift schedules
4. Write work schedules
5. Recruit, select, orientate, and supervise training of dining room employees
6. Direct and delegate work of all dining room employees and those of kitchen staff in absence of chef or general manager
7. Maintain dining room/restrooms/waiting room housekeeping standards
8. Ensure that staff skills meet company standards as outlined in Hospitality and Standards Manual \
9. Ensure that staff projects an amiable and cordial attitude to guests
10. Ensure that staff appearance meets standards as outlined in Hospitality and Standards Manual
11. Follow through on training and re-training
12. Ensure safety procedures and policies are followed
13. Schedule meal and rest breaks
14. Accountable for maintaining various administration duties and functions assigned to the Service Manager
15. Accountable for maintaining and controlling Front of the House Cost Controls
16. Accountable for Food Safety and Food Preparation

Qualifications:

• A minimum of 2 years of experience in varied front-of-the-house positions including server, host/cashier, trainer/shift lead.
• Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.