Community Director

A Brief Overview
Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of the assigned community to achieve company goals. The typical scope of responsibility is 950+ units. Results will be achieved through facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/partner relationships, information reporting, and compliance with all applicable laws and company policies. This position requires excellent communication and collaboration skills, along with strong computer and hands-on management skills.

What you will do

• Performs all tasks typically associated with managing staff, such as recruiting, hiring, training, coaching, evaluating, and disciplining up to and including termination of direct reports.
• Serves as Hunt’s primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
• Manages the daily operations of HMC multi-family military housing property, and may also include compliance with government transaction documents.
• Assumes accountability for the property's financial performance and operations within the approved budget. The focus is on maximizing cash flow after debt service. Operate within budget and purchasing guidelines.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service, and relationship management.
• Holds residents accountable for meeting community expectations as outlined in the community handbook.
• Analyzes operations and initiates change to improve the community’s performance. Identify and implement opportunities to increase revenue to enhance the asset’s value.
• Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy. Conducts monthly market surveys and provides trend report information.
• Fosters an environment for proactive, ongoing marketing and advertising efforts to increase the community's visibility and profitability. Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
• Reports on the progress of all assigned projects. Act as a liaison between on-site management and residents/military partner, and communicate effectively with management when problems or changes arise.
• Provides customer service to residents, resolving any issues that may occur, and ensuring maintenance completes service requests in a timely manner.
• Performs physical inspections of all aspects of the property, including but not limited to amenity spaces and all common areas, and verifies that the condition of vacant homes meets established standards for safety, cleanliness, and general appearance and appeal.
• Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
• Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
• Maintains records of all aspects of management activity on a daily, weekly, and monthly basis. Generate various reports as required.
• Obtains bids and manages capital improvement projects per company guidelines and budget.
• Manages vendor relationships, including ensuring contract compliance and oversight.
• Oversees Accounts Payable, Accounts Receivable, and general bookkeeping.
• Establishes and maintains renewal programs as required.
• Oversees risk management and emergency procedures to ensure the safety of all persons and property.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• Bachelor's Degree Bachelor’s Degree in Business Administration, Marketing, Property Management or other related disciplines preferred.

Experience Qualifications

• 4-6 years of previous property leasing experience or applicable skills required.
• 3-5 years of experience in property management or operations, with demonstrated ability to prepare basic budgets and interpret financial results required.
• 1-3 years of previous experience managing others required.
• Operational management experience preferably within the property management industry required.
• Previous experience with YARDI preferred.

Knowledge, Skills, and Abilities

• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization, as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Every day is an opportunity to be an innovative thinker, strategic planner, and excellent coach, rallying a team to achieve its highest potential and accomplish the community’s financial, operational, and resident services goals.
• Requires high-level use of technology platforms daily.
• High-level understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred.
• Certified Apartment Manager (CAM)-NAAHQ preferred.
• Certified Professional of Occupancy (CPO) preferred.

Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $145,320.00 - $189,600.00, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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