Head Of Operations

Head of Operations Brooklyn, NY | Hybrid (50% Office / 50% Field) $175,000 – $250,000 DOE Company Overview A full-service facility management company providing janitorial, maintenance, security, concierge, and building support services across commercial and residential properties. The organization operates across multiple states and continues to expand its geographic footprint through new markets and service lines. The focus is on high-quality execution, scalable operations, and consistent service delivery across a growing, multi-site platform. Position Overview We are seeking a senior operational leader to own and drive day-to-day field operations across a multi-site service organization . This role sits at the center of execution—overseeing regional leadership, ensuring consistency across locations, and translating strategy into operational performance. This is a hands‑on leadership role requiring strong field presence, disciplined management, and the ability to scale systems, people, and processes across a growing footprint. Reporting Structure This role reports directly to executive leadership and oversees a multi-layered field organization. Direct Oversight Includes Senior Operations Managers Regional / Area Managers Field Supervisors Operations Coordinators and Support Staff Indirect oversight of frontline field teams through regional leadership Key Responsibilities Operational Leadership Own all field operations across assigned regions, ensuring service quality, consistency, and accountability Serve as the senior escalation point for operational issues, staffing challenges, and client concerns Drive execution against KPIs, service standards, and operational goals Team Management & Development Lead, coach, and develop senior operations managers and regional leaders Build a strong leadership bench and succession pipeline Set clear expectations, accountability frameworks, and performance metrics Field Execution & Oversight Spend time in the field observing operations, auditing performance, and supporting teams Ensure SOPs, safety standards, and operational procedures are followed consistently Partner closely with supervisors to resolve on-the-ground challenges Process, Systems & Scale Improve and standardize operational processes across regions Identify inefficiencies and implement scalable solutions Collaborate with support functions (HR, scheduling, finance, customer success) to improve execution Cross-Functional Collaboration Act as the bridge between field operations and leadership Provide clear reporting, insights, and recommendations to executives Support growth initiatives, new launches, and operational expansions Ideal Candidate Senior operator with deep experience leading multi-site, field-based teams Comfortable managing managers and holding leaders accountable Hands‑on, decisive, and highly organized Strong communicator who can operate effectively in the field and the office Thrives in fast‑paced, execution-heavy environments Qualifications 5+ years of operations leadership experience in field-based or service-driven organizations Proven experience managing regional or multi-location teams Strong background in process improvement, performance management, and team development Email resumes to View email address on click.appcast.io #J-18808-Ljbffr