Patient Care Associate

Job Summary The Patient Services Representative is responsible for providing exceptional customer service to patients and their families while ensuring an efficient and accurate registration process. This role includes collecting and entering demographic and insurance information, scheduling appointments, processing payments, obtaining insurance referrals and authorizations, and maintaining patient records in compliance with HIPAA regulations. The ideal candidate will demonstrate strong communication, organizational, and computer skills while supporting the daily operations of the medical office. Key Responsibilities Greet patients and families in a professional and courteous manner, ensuring a positive patient experience. Facilitate efficient patient check-in and check-out processes in accordance with established practice guidelines. Accurately verify and enter patient demographic, insurance, and registration information into scheduling and registration systems. Collect copays, deductibles, and other patient payments, and reconcile daily payment transactions. Schedule, reschedule, and confirm patient appointments. Obtain and process insurance referrals, authorizations, and pre-certifications as required. Answer incoming telephone calls, retrieve voicemail messages, and accurately document and relay messages. Maintain provider schedules and patient records while ensuring compliance with HIPAA and organizational policies. Assist with medical records management, mail distribution, and other clerical or administrative duties as assigned. Enter diagnosis codes and complete related documentation according to established procedures. Qualifications Required Previous customer service experience. Proficiency with computers and basic office software applications. Strong communication, organizational, and multitasking skills. Ability to maintain confidentiality and handle sensitive patient information. Preferred Three (3) years of experience in healthcare registration, physician billing, medical records, medical office administration, or a related healthcare setting. Familiarity with electronic medical records (EMR) systems and healthcare scheduling platforms. Knowledge of insurance verification, referrals, and authorization processes. Schedule & Work Environment Fast-paced healthcare environment with direct patient interaction. Ability to manage multiple priorities while maintaining a high level of accuracy and customer service. Preferred Experience 3+ years in a medical office, healthcare registration, billing, or medical records setting. Required Education High school diploma or equivalent. About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. Benefits Medical Insurance Vision & Dental Insurance Life Insurance Matching 401(k) Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or View phone number on click.appcast.io. #J-18808-Ljbffr