Customer Service Representative

Customer Service Representative

We're seeking a Customer Service Rep to join our team who is passionate about solving problems, loves wowing our existing distributor partners who represent Torani and enjoys building relationships with new ones. Our customers are excited to talk to you and think of you as part of their team. You are part detective and part hero, and you love the fact that no two days are the same. Using your research skills and outstanding follow-up, you get the right answer when working with a wide variety of team members from Marketing to Distribution. At Torani, we flavor more than just drinks we flavor lives. We're a Certified B Corporation committed to shared success, and that means everyone here plays a meaningful role. You'll be empowered to grow, try new things, and help others thrive.

Success Factors (First 12-18 months):

• Engagement: You've brought a positive and solution-oriented mindset into every conversation, and your energy helps create the meaningful connections Torani counts on. You engage deeply with our customers, putting them at ease to openly share with you and you listen intently. With this comforting approach, our customers are able to easily and freely share their issues and concerns. You've also supported business growth your keen awareness to the strategy and use of that knowledge is applied in your day-to-day, whether completing order allocation and tracking, attending customer meetings, or generating informative reporting. You take every opportunity to grow our business.
• Quickness, Speed and Accuracy: You are quickly responsive, very efficient with time, and can move rapidly from one task to another while handling shifting daily priorities. You effortlessly shift from managing incoming orders to answering inquiries to supporting Team Member requests resulting in admirable order management results. Once a task is on hold, waiting for a response, or completed, you've promptly jumped to the next task. The attention to detail and consistent double checking has ensured all customer requests have been answered and all information is accurate prior to being passed along to the next person. Your adaptability and can-do attitude has allowed you to thrive in our fast-paced, ever-evolving environment.
• Computer Skills: While most order tracking and tasks are completed in Oracle; you are equally efficient in use of the right keystrokes in Word and Excel. While your speed isn't the only key to your success, it does mean you can write reports, assessments, and describe customer problems without sacrificing the crucial time spent engaging with our customers. Other team members seek you out for computer-related issues on the team, whether they need help with order management or data tracking. You've embraced learning new systems and methods and take pride in helping others grow by sharing your knowledge freely.
• Inspiring Integrity: You take ownership of your work and show up with integrity and a collaborative spirit every day. You've earned the respect of customers and team members alike based on your consistent delivery of on-time results, no matter what. When timing seems to be heading off track you find alternative paths and demonstrate a high commitment to exceed expectations. You care deeply for others and love to roll up your sleeves and pitch-in when you have a spare moment.
• You Make Work More Fun: Whether it's your attitude, humor, or energy you bring a little extra brightness to every day.

What You'll Bring:

• Minimum of 3 years of experience in Customer Service, with a strong preference for experience in Consumer-Packaged Goods (CPG) and/or Business-to-Business (B2B) environments.
• Skilled with an order management system (Oracle, SAP or equivalent)
• Proficiency in Microsoft Office
• Monday - Friday, In-Office, plus overtime as needed