Sales Associate: Ocean City, MD

Job Details Job Location: BHC Ocean City – Ocean City, MD 21842 Salary Range: $15.00 – $19.00 Hourly Responsibilities Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction Greet every customer you make eye contact with, anywhere in the store Answer customers’ questions and provide information on procedures and policies Be at your workstation on time and customer ready whenever you are on the stage/sales floor Maintain awareness of all promotions and advertisements Recommend related items when appropriate and execute S.A.L.E.S. process Keep your area of responsibility neat, clean, stocked and priced properly Execute the daily operational, day‑to‑day goals and priorities assigned by store management Assist in the training and development of peers Actively participate in daily huddle meetings Uphold merchandising and store cleanliness standards Offer a carry‑out if appropriate Know the proper way to answer the telephone Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor Address all safety concerns immediately Advise store management of any pricing errors Advise store management anytime you say "no" to a customer Take initiative to learn product knowledge Take initiative to learn selling skills Perform other tasks as asked by store management Sales Floor Duties Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys Ensure all shipments are packed out in its proper home and all overstock is away Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized Register Duties Ring each transaction accurately Always ask for the Loyalty Card before you start a transaction; sign the customer up if needed Call for help when more than three customers are waiting Keep busy around the registers when you are not ringing Process merchandise returns as needed Physical Requirements Walking – frequent on flat surfaces from point to point Standing – constant, all work performed on feet Stooping – frequent, to pick up cartons at floor level Reaching – frequent, up to 6 feet high Lifting – frequent, up to 60 lbs. (comfortable up to 25 lbs.) with 500 repetitions per hour to a height of 4 feet Hand Dexterity – frequent, must operate register and complete paperwork with one hand Pushing/Pulling – frequent, move hand jacks from place to place Carrying – frequent, up to 50 lbs. over 10 feet, occasionally more Climbing – infrequent, stairs in storage rooms; ladders Vision – constant, read labels, recognize boxes, ensure safety Hearing – constant, safety signals Qualifications Education: High School Diploma or equivalent Experience: Previous retail experience preferred, but not required Skills and Abilities: Excellent customer service skills Strong communication and interpersonal skills Ability to work effectively in a team environment Ability to work a flexible schedule, including evenings and weekends Ability to lift and carry up to 50 pounds Basic math and computer skills #J-18808-Ljbffr