Analyst I, Response Center

Role Overview As an Analyst I, Response Center, you'll play a critical role in ensuring service continuity, driving process improvements, and supporting both cloud-based and on-premises environments. You'll collaborate across functions, respond to real-time technical challenges, and contribute to the ongoing evolution of IT operations. What You Will Do Monitor mission-critical services and infrastructure for end-to-end availability and performance. Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions. Why It Might Be a Fit You'll have the opportunity to work in a high-impact team responsible for monitoring, analyzing, and optimizing the health and performance of global IT infrastructure and applications. Requirements Legally authorized to work in the job posting country High School Diploma or GED equivalent 1 or more years of experience in IT support or operations, including network problem determination, WAN, and LAN support Bachelor\'s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience) Certifications such as AWS, Cisco, Microsoft, or other relevant credentials Experience supporting cloud environments and enterprise networks Familiarity with monitoring tools (e.g., ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes) Proven ability to manage competing priorities, deliver results, and ensure accountability Self-starter who proactively seeks solutions and continuous improvement Demonstrated ability to communicate effectively and collaborate across teams Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively Excellent verbal and written communication skills, able to convey technical information to diverse audiences Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment Benefits Annual Variable Cash Incentive Program (VCIP) bonus 8% 401k company match Cash Balance Account pension Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services #J-18808-Ljbffr