Training Support Specialist

Training Support Specialist

The mission of the Montana Department of Justice Law Enforcement Academy is to provide statutorily required basic training programs and ongoing educational opportunities across all public safety disciplines. Academy staff are ultimately responsible for serving law enforcement agencies and the communities they represent by providing a positive atmosphere where relevant and realistic training for new and veteran public safety professionals can occur.

Job Overview

The Training Support Specialist provides essential support for the Montana Law Enforcement Academy's training programs, both online and in-person. This position is responsible for monitoring online learning activities, assisting students and instructors with training questions, maintaining training materials, and supporting classroom and scenario operations. The role also assists the Training Officer Supervisor with special projects and completes additional tasks as assigned. Duties may include:

• Facilitating online learning by monitoring student progress and activity.
• Responding to student questions related to online learning platforms, modules, and requirements.
• Updating and maintaining online learning modules to ensure accuracy and usability.
• Setting up multiple classrooms for instructor and student use, ensuring rooms are properly equipped and organized.
• Assisting with room checks to maintain classroom readiness and standards.
• Assisting with training scenarios, setting up scenario environments, and supporting instructors during active scenario-based training.
• Uploading and maintaining training-related information within the Academy's internal systems, ensuring data accuracy, completeness, and compliance with established procedures.
• Supporting the Training Officer Supervisor with special projects, research, data organization, and other assigned tasks.
• Performing other duties as assigned to support overall training operations.

Qualifications

Strong communication and customer service skills. Willingness to learn new systems and processes. Ability to work independently and manage multiple tasks. Familiarity with online learning platforms and basic troubleshooting. Organizational skills and attention to detail. Ability to set up physical classroom spaces, including basic equipment handling.

Minimum Qualifications

High school diploma. Other combinations of education or experience may be substituted.

Preferred Qualifications

1-2 years of administrative work.

Special Instructions

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the rsum and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to: Criminal History Fingerprint / Name-based Check Intensive Background Check Driving History To be considered for this position, you must attach a resume at the time of application. Tip: When attaching your resume, you must mark the attachment as a "Relevant File". Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach rsum will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at View email address on click.appcast.io via File Transfer Service. To request an accommodation with the application process, please contact the HR office.

Compensation and Benefits

Your service is rewarded with competitive compensation and generous State of Montana Benefits. Medical, dental and vision coverage Retirement plans Generous paid vacation, sick and holidays Pre-tax Flexibility Spending Accounts Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program. This Organization Participates in E-Verify. Women and minorities are under-represented in this position and are encouraged to apply. Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Salary

$24.00 - 26.00 Hourly

Telework Eligibility

Not Telework Eligible

Benefits Package Eligibility

Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1

Employee Status

: Regular

Schedule

: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena Agency : Department of Justice Union : 000 - None

Contact Information

Contact Name : Rebecca Tatafu | Contact Email : View email address on click.appcast.io | Contact Phone : View phone number on click.appcast.io