Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative is responsible for managing inbound customer inquiries, converting calls into scheduled jobs, and coordinating service requests for assignment to production teams. This role serves as the first point of contact for customers and plays a key role in driving revenue through effective communication and sales skills. Success in this role is defined by the ability to capture and convert business inquiries and overcome points of resistance and decision barriers pertaining to SERVPRO's mitigation and restoration services.

Key responsibilities include answering incoming customer calls and responding promptly to service inquiries, assessing customer needs and recommending appropriate services, converting inbound calls into scheduled jobs through consultative selling, accurately documenting job details and customer information, coordinating and assigning jobs to production managers, maintaining a high level of customer service and professionalism, coordinating hand-off of specified leads to Business Development Team for follow up, and following up on leads and ensuring customer satisfaction throughout the intake process.

Qualifications include strong communication and phone-based sales skills, ability to build rapport quickly and handle objections, organized with attention to detail and multitasking ability, and experience in sales, customer service, or call center environments preferred.

Success metrics include call conversion rate, revenue generated from inbound calls, customer satisfaction and response time, accuracy of job intake and scheduling, and commission/bonus incentive for job conversions that originate by phone.

This role is ideal for a motivated, customer-focused individual who thrives in a fast-paced environment and is driven to turn opportunities into results. Compensation: $48,000.00 per year.

Picture yourself here fulfilling your potential. At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.