Client Services Specialist

Job TitlePay Rate: $24 per hour Location: Johnston, RI Hours: 10:00 AM - 6:30 PM / 8:30 AM - 5:00 PM Training is done in Riverside, RIResponsibilities:Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.Research and train clients on all products offered.Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.Proactively advise management of impending problems or obstacles to meeting service standards.Requirements:Excellent verbal and written communication skills, time management, multitasking, and interpersonal skills.Goal-driven with a desire to meet productivity goals, including day-to-day business needs, with advanced problem-solving skills and the ability to negotiate through difficult situations.Minimum 5 years of customer service and call center experience; banking experience preferred.Excellent phone communication and listening skills.Ability to prioritize and manage daily workload.Ability to multitask and work independently in a fast-paced work environment.Computer proficiency and acumen.Self-motivated attitude with a desire to succeed.Analytical skills and the ability to recognize trends; ability to exercise considerable independent judgment and attention to detail.Preferred Skills:High School (GED Equivalent), Bachelor's Degree preferred.