Patient Communications Specialist

Job Description

Job Description

Patient Communications Specialist (Part-Time)

Optimal Health and Wellness is looking for a friendly, compassionate, and professional Patient Communications Specialist to join our team. This position is dedicated to providing outstanding customer service by answering incoming phone calls, assisting patients, and ensuring every caller has a positive experience.

As the voice of our practice, you will play an essential role in helping patients navigate appointments, services, and general questions while supporting our providers and office staff.

Position Details

• Position: Part-Time
• Pay: negotiable (based on experience)
• Benefits: No traditional benefits. Employee discounts on office visits, select products, and services.

Primary Responsibilities

• Answer a high volume of incoming phone calls with professionalism and warmth
• Schedule, reschedule, and cancel patient appointments
• Direct calls to the appropriate staff member when necessary
• Respond to patient questions regarding services, appointments, and office policies
• Take detailed and accurate messages for providers and staff
• Return voicemail messages promptly
• Verify patient demographic information when scheduling appointments
• Provide excellent customer service while maintaining patient confidentiality (HIPAA)
• Document patient communications accurately within the electronic medical record (EMR)
• Assist patients with general questions regarding office processes
• Maintain a calm, courteous, and positive attitude during busy periods

Qualifications

• Outstanding verbal communication skills
• Friendly, patient, and professional telephone etiquette
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Comfortable using computers and electronic medical records (EMR experience preferred)
• Ability to work independently and as part of a team
• Previous experience in a medical office, call center, or customer service role is preferred but not required. We are willing to train the right candidate.

Why Join Optimal Health and Wellness?

At Optimal Health and Wellness, we are passionate about helping our patients achieve their healthiest lives through personalized, compassionate care. Every phone call is an opportunity to make someone feel heard, valued, and supported.

If you enjoy helping others, have exceptional communication skills, and want to be part of a growing healthcare team, we'd love to hear from you!