Customer Account Specialist

Customer Account SpecialistLakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.Starting Pay: $50,000- $65,000 annually based on experienceSchedule: Monday - FridayHours: 7:30am - 4:00pmThis role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.What You'll Do:Coordinate customer accounts and detailed job plansManage production schedules, order updates, and timelinesReview purchase orders and support order entryPartner with manufacturing teams on materials and schedulingCommunicate customer expectations and project updatesSupport Sales with pricing, estimates, and RFP requestsHelp drive quality, accuracy, and process improvementsWhat You Bring:2+ years of customer service or account coordination experiencePrior administrative experience in a fast-paced environmentStrong communication and follow-up skillsAbility to manage customer expectations and resolve issuesExcellent organization and attention to detailComputer proficiency, including Microsoft Office and Google WorkspacePrinting, publishing, manufacturing, or fulfillment experience preferredWith a proud history dating back to 1980, our site has built a reputation for teamwork, dedication, customer focus, and community spirit. We combine decades of local legacy with the backing of an industry leader.Our team includes approximately 1,000+ employees — skilled professionals and team players. We welcome individuals from all backgrounds and experiences to apply and bring their unique perspectives to our team.Whether you live here or are considering moving, Harrisonburg is a beautiful place in the Shenandoah Valley, surrounded by mountains and rolling hills.Just 30 minutes away, you'll find Massanutten Resort, Skyline Drive, and the Blue Ridge Parkway—perfect for hiking, scenic drives, and outdoor fun like fishing and hunting.The area also offers local vineyards, breweries, parks, bike trails, a community pool, and a children's museum.Enjoy a variety of festivals throughout the year, such as the Rockingham County Fair, Hispanic Festival, African American Festival, International Festival, and more.We care about our community and the environment. In Harrisonburg, we're proud to give back by :Joining local events like the Rockingham County Fair, Christmas Village, and a fall 5K for breast cancerSupporting Yellow Door with toy donations and Easter baskets for kids in the UVA HospitalStaying involved as a member of the local Chamber of CommerceRegardless of your position, there's always an opportunity for growth. With practical training and well-defined opportunities for advancement, your career can reach as far as your ambition allows.Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.We're also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact View email address on click.appcast.io note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed. Lakeside Book Company