Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1998 and is a close-knit team of three who take pride in providing great service and supporting one another. Before becoming an agent, I worked as a marketing representative, which helped shape my focus on relationships, communication, and customer care.

I attended Towson University and have two adult children. Family and community are both important parts of my life, and that perspective carries into the way I run the office. I stay active in the community through the Lee Mt. Vernon Chamber of Commerce and as a volunteer coach with the Springfield Youth Club. Giving back and staying involved locally has always been a priority.

Our team enjoys personal and professional coaching, life insurance, free snacks, Casual Fridays, bonuses, annual trips, and team-building events. We also offer a Simple IRA and health benefits to support long-term success.

Our culture is built around a supportive, close-knit team environment. We focus on coaching and development, and we’re looking for someone who is dedicated, upbeat, and personable. If you’re looking for a positive office where you can grow both personally and professionally, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Yvette Schuler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.