Operations Manager - B2B Relationships & Installations

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Operations Manager – B2B Relationships & Installations

Cabinet IQ of Corpus Christi | Full-Time | Corpus Christi, TX

Cabinet IQ of Corpus Christi is a growing cabinetry and countertop company serving homeowners, builders, remodelers, and design professionals. We are looking for a highly organized, proactive, and accountable Operations Manager to own our B2B relationships and manage projects from sold status through successful installation and completion.

This is a hands-on role that serves as the bridge between our sales/design team and the field. The ideal candidate enjoys building relationships, solving problems, managing multiple projects, and making sure things get done—not just putting them on a to-do list.

Key Responsibilities

B2B Relationships

• Serve as the primary operational contact for builders, remodelers, contractors, and other trade partners.
• Build and maintain strong, long-term B2B relationships through responsive communication and excellent service.
• Receive and manage cabinetry and countertop quote requests, ensuring all necessary information is gathered and submitted to the appropriate designer.
• Manage the internal quote timeline and follow up with designers to ensure quotes are completed and returned to builders/remodelers promptly.
• Act as the liaison between the B2B customer and design team throughout the quoting process, resolving questions and gathering missing information.
• Provide proactive updates and ensure builders/remodelers are never left wondering about the status of a project or quote.
• Help identify opportunities to strengthen existing relationships and grow B2B business.

Project & Installation Management

• Take ownership of projects once sold and manage them through final completion.
• Participate in project handoffs with the designer and review scope, plans, selections, and project requirements.
• Conduct on-site re-measures in coordination with the designer and identify discrepancies or field conditions that require attention before ordering.
• Coordinate cabinet and countertop orders, deliveries, installers, and project schedules.
• Confirm site readiness before scheduling deliveries and installations.
• Serve as the primary point of contact for installers during active projects.
• Conduct regular jobsite check-ins to monitor progress, quality, and schedule.
• Troubleshoot field conditions and coordinate solutions with designers, installers, vendors, builders, and customers.
• Identify and resolve issues involving damaged, missing, incorrect, or defective materials.
• Manage punch-list items through completion and ensure installations meet Cabinet IQ quality standards.
• Maintain accurate project documentation and keep internal project management systems current.

What We're Looking For

• 3+ years of experience in construction, remodeling, cabinetry, countertops, project management, or a related field.
• Strong organizational, communication, and customer-service skills.
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable working in the field and visiting active construction sites.
• Ability to read and interpret construction plans, elevations, and measurements.
• Strong problem-solving skills and the ability to make decisions independently.
• Experience working with builders, remodelers, subcontractors, or installers preferred.
• Cabinetry, countertop, kitchen/bath remodeling, or residential construction experience strongly preferred.
• Valid driver's license and reliable transportation.

The Ideal Candidate

You are proactive, accountable, organized, resourceful, and relationship-oriented . You don't wait for problems to find you—you look ahead, communicate early, and take ownership of getting things resolved.

You understand that great operations means having the right materials, people, information, and schedule aligned before a problem reaches the jobsite. You are equally comfortable building trust with a builder, working through a measurement issue with a designer, and walking a jobsite with an installer.

What Success Looks Like

• B2B customers receive timely quotes and proactive communication.
• Projects move smoothly from sold → measured → ordered → delivered → installed → completed.
• Installers have the information and materials they need before arriving onsite.
• Field issues are identified and resolved quickly.
• Installations stay on schedule and meet Cabinet IQ quality standards.
• Builders and remodelers know they can count on you.
• Ownership does not have to personally chase down every quote, delivery, installer, or jobsite issue.