Software Engineer - Engage

Software Engineer

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

As a Software Engineer on an Engage team, you will architect, develop, scale, and monitor solutions, improvements, and services across our Olo Engage product suite. Our software products help our brands harness guest data across their tech stack to boost retention, reduce acquisition costs, and do more with less. We handle restaurant event data in the scale of billions of events per month.

We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is off-limits. You'll work with a passionate team dedicated to delivering amazing products using modern technologies. You'll work with a passionate team dedicated to delivering amazing products using modern tools and technologies like Node.js, Vue.js, Typescript, Postgres, Elasticsearch, Redis, Microservices, Sns/Sqs, Kubernetes, Helm, CI/CD, etc.

While our roots are in NYC, we're intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.

How You'll Make an Impact

• Design and implement scalable, high-quality components and services that align with team and company goals.
• Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
• Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
• Document and share knowledge effectively to elevate the team's technical expertise.
• Champion best practices in software development, agile methodologies, and continuous improvement.

What Will Set You Up for Success

• 3+ years on-the-job development experience.
• Whilst our core stack is Node.js, we welcome deep expertise in Python and .NET along with tools such as Postgres, Elasticsearch, Redis, Sns/Sqs, Kubernetes, Helm, CI/CD, etc.
• Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture.
• Experience writing unit tests and testable code.
• Bias for working in a highly collaborative team environment.
• Empathy for customer needs and excellent communication of your understanding.