Patient Account Representative

Department

Business Office

Schedule/Status

Varies; Full Time

Standard Hours/Week

40

General Description

Under the direct supervision of the Account Receivable Supervisor, the Patient Account Rep is responsible for the timely collection and resolution of the accounts receivable in accordance with the established policies and procedures of the hospital. The position shall exemplify the desired Culture of choice and philosophies of Parrish Healthcare.

Key Responsibilities

• Responsible for the timely collection and resolution of the A/R as assigned ensuring established cash goals are met.
• Assists patients promptly in resolution of insurance issues.
• Processes on average 50 accounts per day based on productive time worked.
• Conducts follow-up on accounts with balances exceeding $10,000 on a weekly basis.
• Responds to payer denials within three business days of receipt.
• Utilizes account reminders to follow-up on aging accounts at minimum every 35 days.
• Escalate accounts that are unable to be resolved to leadership timely.
• Ensure accuracy of payment and appeal underpaid claims per established guidelines.
• Awareness of fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements

Formal Education

• High School Diploma or GED required

Work Experience

• Minimum of one (1) year experience, accounts receivable and healthcare experience highly preferred.

Required Licenses, Certifications, Registrations

• NA

Full Time Benefits

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours