Collections & Renewal Specialist

Collections & Renewals Specialist

Job Location: Las Vegas, NV

Reports To: Regional Property Manager or Portfolio Manager Position Summary:

We are seeking a detail-oriented Collections & Renewals Specialist to join our multifamily property management team. This role is responsible for managing collections and delinquency processes across our property portfolio, coordinating resident lease renewals, and ensuring accuracy of accounts receivable through regular audits and reconciliation.

Position Duties and Responsibilities:

Current Resident Delinquency Collections

• Monitor and manage delinquent accounts for current residents across the portfolio
• Generate and distribute late notices according to state law requirements (3-day, 5-day, 7-day notices)
• Follow up on payment promises and maintain detailed contact logs
• Negotiate payment plans with residents experiencing financial hardship
• Work collaboratively with property managers to minimize evictions while maintaining property revenue
• Track delinquency percentages by property to ensure targets are met (3% or under)
• Coordinate with on-site teams regarding eviction proceedings when necessary
• Ensure all collection activities comply with FDCPA while maintaining positive landlord-tenant relationships
• Prepare daily/weekly delinquency reports for property and regional management

Past Resident Collections

• Manage collection efforts for accounts after move-out or eviction
• Calculate and verify final account statements including damages, unpaid rent, and fees
• Process security deposit dispositions in accordance with state law timelines
• Submit delinquent accounts to third-party collection agencies when internal efforts are exhausted
• Coordinate with legal counsel for pursuit of judgments when appropriate
• Perform skip-tracing activities to locate former residents
• Negotiate settlements and payment arrangements on past due accounts
• Report delinquent accounts to credit bureaus in compliance with FCRA requirements
• Maintain detailed documentation for potential legal action
• Track recovery rates and provide monthly reports on collection agency performance

Lease Renewal Coordination

• Monitor lease expiration dates across the portfolio and initiate renewal process 60-90 days in advance
• Coordinate with property managers to determine renewal pricing strategies
• Generate and distribute renewal offers to residents
• Track renewal acceptance rates and follow up on pending decisions
• Process lease renewal documentation and ensure proper execution
• Maintain renewal tracking spreadsheets and dashboards
• Provide weekly renewal status reports to management
• Identify at-risk renewals and coordinate retention efforts

Accounts Receivable Review & Record Keeping

• Review accounts receivable regularly to ensure accuracy and completeness
• Maintain accurate resident ledgers in property management software
• Identify and escalate discrepancies in billing, payments, and account balances for resolution
• Verify charges, credits, and adjustments to resident accounts are properly documented
• Ensure all financial records are properly maintained for audit purposes
• Support compliance with accounting standards and company policies through accurate record keeping

Administrative Duties

• Maintain accurate and up-to-date resident files and documentation
• Generate monthly collection reports and delinquency analysis for management review
• Ensure all collection and renewal documentation is properly filed for audit purposes
• Assist with month-end and year-end closing procedures
• Provide support to property management teams on billing and collection matters
• Participate in team meetings and training sessions as required

Position Qualifications:

Required:

• High school diploma or equivalent; Associate's degree in Business, Finance, or related field preferred
• 2+ years of experience in collections, accounts receivable, or property management
• Experience with property management software (Yardi, RealPage, or similar platforms preferred)
• Strong understanding of Fair Debt Collection Practices Act (FDCPA) and landlord-tenant laws
• Excellent communication and negotiation skills
• Proficiency in Microsoft Office Suite, particularly Excel
• Strong attention to detail and organizational skills
• Ability to work independently and manage multiple priorities

Preferred Qualifications:

• Experience in multifamily property management or real estate industry
• Knowledge of lease agreements and rental property operations
• Experience with financial reporting and analysis

• Certification in property management (CPM, CAM, or similar) is a plus
• Experience with collection agency management and skip-tracing tools
• Knowledge of credit reporting requirements and FCRA compliance

Core Competencies:

• Customer service orientation with ability to handle difficult conversations professionally
• Analytical thinking and problem-solving skills
• Time management and ability to meet deadlines
• Ethical conduct and ability to handle confidential information
• Adaptability and willingness to learn new systems and processes
• Ability to balance firm collection efforts with resident retention goals
• Strong negotiation skills with empathy for resident circumstances

Work Conditions:

• Office environment with occasional travel to properties as needed
• Standard business hours with occasional flexibility required during peak periods
• May require some evening or weekend work during month-end or renewal seasons
• Regular interaction with residents, property staff, vendors, and legal professionals

Compensation & Benefits:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company matching
• Paid time off and holidays
• Professional development opportunities
• Performance-based bonuses