Commercial Loan Processor

Title: Commercial Lending Service Professional

Rate: $28/hr-$33/hr

Location: Charlotte, NC

Duration: 6 Month + Possible Conversion

JOB DESCRIPTION

• If you are a collaborative team member, solutions orientated and delivers premier client service, is the place for you!

• responsible for maintaining, deepening and enriching client relationships.

• You will serve as the primary point of contact for all service-related needs

• Provide exceptional client service and flawless execution on

• resolve client requests

• trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio.

• build strong relationships and provide a level of service that customers have learned to expect.

Job Responsibilities

• delivering solutions and upholding client standards and operating principles

• Develop long term client relationships

• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction

• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies

• Proactively discuss client trends/issues with internal partners to further customize solutions for clients

Important Notes

- work location: Charlotte, NC

- Interviews held on MWT - 2 rounds

- 100% in office presence required as of 4/21

- regular work schedule - 9-5, OT on as needed basis

required skillset

- client servicing skills first (email and phone), account manager experience

- white glove service for VIP/enterprise clients

- loan servicing experience; syndicated loans ; loanIQ - a huge plus

Disqualifier

- no relationship building / interactions with the clients

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.