Field Chief Technology Officer (CTO)
Confidential
Field Chief Technology Officer (CTO)
About the Company
AI-powered ITSM & enterprise service management platform with autonomous AI coworkers
Industry
Internet
Type
Privately Held, VC-backed
Founded
2022
Employees
51-200
Specialties
- itsm
- esm
- it automation
- agentic itsm
- ai itsm
- enterprise it automation
- ai workforce
- employee experience
- enterprise ai workforce
- servicenow alternative
- enterprise it ops
- enterprise ai it ops
- digital transformation
- enterprise ai itsm
- ai service delivery
- ai coworkers
- ai esm
- agentic esm
- enterprise it service automation
- modern cmdb
- and it service automation
About the Role
The Company is seeking a Field Chief Technology Officer to lead technical strategy for complex enterprise opportunities and advise senior technology executives. Responsibilities include addressing architecture and security concerns, shaping migration or coexistence plans, and connecting technical decisions to business cases and measurable outcomes. The role also involves building prototypes, integrations, reference architectures, and reusable technical playbooks; partnering with product and engineering teams to prioritize customer feedback; and contributing to industry thought leadership and executive forums. Candidates should have 15 or more years of enterprise technology experience, including time in a senior technical leadership role, and deep knowledge of IT service management, enterprise service management, and IT operations. Strong hands-on expertise in modern AI—including large language models, retrieval-augmented generation, agent architectures, evaluation, and AI security and governance—is required, along with the ability to build production-quality software using Python, TypeScript, or similar languages. Applicants should bring executive presence, experience influencing complex enterprise deals, and the commercial judgment to connect technology with business outcomes. Strong communication and public-speaking skills, a builder’s mindset, and comfort working in an ambiguous, fast-moving environment are also important.
Hiring Manager Title
Head of Sales, Global Accounts
Functions
- Information Technology
- Strategy
Vacancy posted 1 day ago
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