Operations & Client Services Administrator

Job Description

Job Description

Benefits:

• Flexible schedule

Job Description
Operations & Client Services Administrator
Nanny & Companion Care Services Company

Position Summary
We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services
Administrator to support the rapid growth of our fast-paced nanny and companion care
company. This role is ideal for someone who thrives in a dynamic environment, enjoys building
relationships, and can confidently balance sales, operations, recruiting, and client management
responsibilities.

The ideal candidate is a strong communicator with excellent people skills, the ability to build
quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth
day-to-day operations while helping grow the business through client engagement, lead
generation, recruiting, and community presence.

This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to
multitask while maintaining exceptional customer service.

Key Responsibilities
Client Relations & Sales
● Build strong relationships with prospective and existing clients through excellent
communication and customer service
● Conduct consultations with families and clients to assess care needs and recommend
appropriate services
● Develop quick rapport and trust with clients, caregivers, and community partners
● Follow up on inquiries, leads, and referrals in a timely and professional manner
● Assist with converting leads into active clients through relationship-based sales
● Maintain high client satisfaction and support ongoing retention efforts
● Resolve client concerns professionally and efficiently

Social Media & Lead Generation
● Support business growth through social media engagement and outreach
● Assist with content creation, posting, and community engagement across platforms
(Facebook, Instagram, LinkedIn, etc.)
● Identify and pursue lead generation opportunities through networking, digital
marketing, and community relationships
● Monitor inquiries generated from social media and marketing efforts
● Represent the company professionally online and in the community

Recruiting, Hiring & Onboarding
● Recruit, screen, and interview nanny and companion care candidates
● Coordinate onboarding processes, orientation, and training documentation
● Verify references, credentials, and employment eligibility
● Assist with caregiver matching and placement coordination
● Maintain employee records and compliance documentation
● Support employee engagement and retention initiatives

Administrative & Operations Support
● Manage caregiver and client scheduling in a fast-paced environment
● Assist with payroll processing and timesheet review
● Perform data entry and maintain accurate records within scheduling/CRM systems
● Support office operations, organization, and workflow efficiency
● Maintain confidentiality and professionalism with sensitive information
● Assist leadership with special projects and operational initiatives

Community Outreach & Events
● Attend networking events, community outreach opportunities, and business
development meetings
● Represent the company professionally at in-person events
● Build referral relationships with community organizations, healthcare professionals,
schools, and local businesses
● Assist with marketing and brand visibility initiatives

Travel Requirements
● Occasional local and regional travel for events, meetings, recruiting, or business
development
● Travel expected to be less than 10%

Qualifications
Required Skills & Experience
● Previous experience in operations, administration, customer service, staffing,
recruiting, sales, or healthcare/home care preferred
● Strong interpersonal and communication skills
● Ability to build quick rapport and maintain professional relationships
● Experience with scheduling, onboarding, or employee coordination
● Comfortable working in a fast-paced, rapidly growing environment
● Proficient with technology, scheduling systems, Microsoft Office, Google Workspace,
and social media platforms
● Strong organizational and multitasking abilities
● Ability to work independently and prioritize effectively

Preferred Qualifications
● Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or
client services
● Experience with social media marketing or lead generation
● Recruiting or staffing experience
● CRM or scheduling software experience
● Event coordination or community outreach experience

Desired Personality Traits
We are looking for someone who is:
● Charismatic and personable
● Self-motivated and proactive
● Flexible and adaptable
● Organized and detail-oriented
● Autonomous and able to work independently
● A strong team player
● A confident communicator and relationship-builder
● Professional under pressure
● Positive, energetic, and solutions-focused
● Comfortable taking initiative and leading when needed

Physical & Work Requirements
● Ability to work in both office and community settings
● Ability to sit, stand, and use standard office equipment
● Occasional evening or weekend event attendance may be required

Why Join Us?
● Opportunity to grow with a rapidly expanding company
● Dynamic and supportive work environment
● Meaningful work helping families and individuals receive quality care
● Opportunity for leadership and career advancement
● Collaborative team culture with strong community impact