Automotive BDC Representative (Call Center Agent)

Automotive Bdc Representative

Location: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore

Job Description: We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.

What We Offer:

• Health, dental, vision and more
• 401k retirement
• Paid vacation and holidays
• Employee discounts

Daily Responsibilities:

• Make a minimum of 100 outbound calls per day to service prospects
• Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
• Confirm and schedule appointments, ensuring maximum show rates
• Maintain accurate notes and updates in the CRM (DriveCentric)
• Work closely with the sales team and managers to pass along qualified opportunities
• Follow dealership scripts and guidelines to ensure brand consistency
• Meet or exceed daily, weekly, and monthly performance goals
• Participate in daily team meetings and performance reviews

Requirements:

• Prior experience in a high-volume call center or BDC is preferred
• Strong communication skills and phone etiquette
• Ability to thrive in a fast-paced, goal-driven environment
• Basic computer and CRM navigation skills
• Reliable attendance is non-negotiable
• Available to work full-time, including some evenings and weekends

Compensation & Perks:

• Competitive hourly rate or salary
• Bonus & commission structure based on appointment shows and sales
• Paid training
• Opportunity for growth within a high-performing dealership group
• Two shift options available. Open 8am-5pm or closing 9am-6pm
• Opener preferred

Apply Today: Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!

Parks Ford & Hyundai Gainesville is an Equal Opportunity Employer. We are a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.