Deposit Operations Specialist - Florence, SC

Deposit Operations Specialist - Florence, SC

At First Reliance Bank, our Deposit Operations Team is responsible for extraordinarily complex, highly specialized technical tasks, problem-solving, and troubleshooting. Our resolute Deposit Operations Team delivers uncompromising accuracy in every task, supported by timely responses and exceptional service. This is vital to ensure internal and external customer service, compliance with Regulations, and First Reliance Bank policies and procedures. We are community leaders because people trust us to oversee their financial transactions with the utmost care and mindfulness. To continue this tradition of superior service and accountability, we are looking for a Deposit Operations Specialist to join our Team!

The ideal candidate will have experience with banking deposit processes, deposit operations, risk/fraud, forgery, wires, new deposit account opening, and customer service. Your contribution will reinforce our reputation as a trusted bank in the communities we serve.

Schedule: 7:00am to 6:30pm (or later as needed) Monday – Friday (Weekends as needed) – Rotating Shifts to include: 7-4, 8-5, 9-6, 9:30-6:30)

Remote/In Office: Hybrid (9-6, 7-4, 9:30-6:30 weeks at home, 5 weeks in the office, or equivalent of 3 days in the office per week)

This position is available in both our Charleston and Florence markets.

Deposit Operations Duties and Responsibilities:

• Disputes & Fraud - Accurately and timely process dispute requests for ACH and Debit Cards, process documentation and log Check Forgery, Alteration, and Endorsement issues, and reconcile all related reports and accounts compliant with all regulations, rules, and laws.
• Deposit Reconciliation - Accurately and timely reconciliation; Identify exceptions and resolve them in accordance with established procedures; Perform root cause analysis of exception items to reduce re-occurrence of items.
• Wire Transfers - Accurately and timely processing of wires per the procedural requirements.
• Deposit Operations Administration - Accurately and timely research issues and support all Deposit Operations tasks.
• System Report Review - Review of Synergy Reports.
• Scanning & Indexing – Scanning work and efficiently manage process workflows to enable bank associates to access information quickly.
• Subject Matter Expert - Subject matter expert for systems used in deposit operations process; Assist with development and documentation of departmental procedures; Assist with resolving outstanding audit or regulatory issues; Assist with departmental Monthly Reporting.
• Quality Control – Review New Account Documentation, as well as other documentation and processes to ensure regulatory compliance and procedural compliance.
• Audits – Daily tasks must meet all regulations, laws, and rules and pass all potential internal and external audits, including the documentation of all daily tasks, communications, and research.
• Organization – Count required daily tasks, communications, and research as well as log, scan, and index daily to be available at any time by request.

Deposit Operation Requirements and Qualifications:

• High school diploma
• Experience in banking; 3-5 years minimum
• Experience in ACH/debit card disputes and check fraud; 1 year minimum
• Exceptional analytical skills with meticulous attention to detail
• Demonstrated expertise in troubleshooting, including accounting, reconciliation, and balancing processes
• Exposure to banking systems usage preferred (Jack Henry - Hosted SilverLake, Apiture, DirectLine Wire, etc.)
• Advanced Verbal, written communication, and customer relation skills
• Ability to interact and contribute to a team environment with all strength levels and independently
• Ability to cope with a high demand environment to support internal and external customers with all their needs quickly and accurately
• Continuous cheerful outlook in a high demand and high accuracy environment
• Advanced ability to use a variety of software tools: Microsoft Word, Excel, Outlook, Teams, Adobe Reader, Fax Machines, Multifunctional Scanner/Copiers
• Personal Organization - Keeps information organized and accessible, maintains clean functional workspace, works systematically/efficiently, and manages time well. Keeping all work scanned and filed daily is a must
• Procedure Writing Experience