Manager on Duty

Position Summary:
The Manager on Duty is responsible for overseeing the day-to-day operations of the Sports Pavilion during assigned shifts. This role ensures that the Pavilion opens smoothly in the morning, delivers excellent member service, and maintains a safe, welcoming environment for all members and guests. The Manager on Duty also supports membership services, assists with class sign-ups, and addresses any operational issues that may arise.

Key Responsibilities:

• Open the Sports Pavilion each morning, ensuring all areas are ready for member use (fitness center, courts, studios, locker rooms, etc.).
• Conduct a daily facility walkthrough to check for cleanliness, safety, and readiness.
• Greet and assist members and guests in a friendly, professional manner.
• Handle membership inquiries and new sign-ups.
• Assist members with signing up for group exercise class.
• Monitor daily operations to ensure smooth facility function and adherence to policies.
• Respond to and resolve member concerns or escalate issues as needed.
• Supervise staff on shift, providing support and guidance as necessary.
• Ensure compliance with health, safety, and emergency procedures.
• Communicate shift updates, incidents, and member feedback to the management team.

Qualifications:

• Prior experience in customer service, hospitality, or facility management preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain calm under pressure.
• Basic computer skills (scheduling software, membership databases, MS Office).
• CPR/AED and First Aid certification preferred (or willingness to obtain).

Work Schedule:

• Morning shifts required Monday through Friday (holidays, as needed).

Key Competencies:

• Customer service focused
• Dependable and punctual
• Attention to detail
• Team-oriented leadership
• Conflict resolution skills