Implementation Manager, Level I

Job Description

Job Description

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.

PRIMARY DUTIES & RESPONSIBILITIES

• Conduct product training sessions in both remote and in-person formats.
• Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption.
• Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.
• Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.
• Build positive client relationships and encourage engagement to keep implementations moving forward.
• Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.
• Assist with Client Support triaged tickets that require additional context or product knowledge.
• Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. 
• Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement.
• Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested. 

QUALIFICATIONS & REQUIRED SKILLS

• Strong critical thinking and problem-solving skills. 
• Consultative approach toward clients.
• Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities.
• Proficiency in the English language; fluency in Spanish a plus.

Required Education and Experience

• Bachelor’s degree in a related field.
• Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment.
• Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs.
• Proven ability to collaborate effectively in an office environment and contribute to team goals.

Other Skills / Abilities

• Contribute to a collaborative, cross-functional environment as part of the broader eVero team.
• Willingness to learn about the I/DD industry niche and client population.
• Display initiative and a positive attitude.
• Commitment to building a solid working understanding of the eVero platform and its functionality.
• Demonstrates strength in the following areas:
• • Organization 
  • Troubleshooting / Problem- Solving
  • Time Management
  • Multitasking 
  • Detail Orientation
  • Written and Verbal Communication

\nCompany Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.

When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan

Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology
•\tA casual and comfortable work environment with Employee Café and Pinball Room
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list. \n\nWhen you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.\n\nWe are proud to offer a competitive salary with a comprehensive benefits package, which includes:\n* Medical\n* Dental\n* Vision\n* Long-term disability\n* 401K\n* Paid vacation time\n* Volunteer Time Off\n* Cafeteria plan\n\nHard work should always be balanced with fun and quality of life, we also offer the following amenities:\n•\tNewly renovated headquarters featuring state of the art technology\n•\tA casual and comfortable work environment with Employee Café and Pinball Room \n•\tMonthly team building and community outreach events\n•\tA coffee bar with a wide array of snacks & trimmings\n•\tFully equipped gym and cafeteria conveniently located on site\n•\tConvenient Long Island location with easy access to the LIE (495) and Route 110