Assistant Manager

Job Description

Job Description

Job Description:

As an Assistant Manager, you’ll help America Run on Dunkin’ through the day-to-day operations of our restaurants. You will assist the Restaurant Manager, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to achieve sales and profit goals while helping team members through performance and training initiatives.

They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct selfassessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
Key Competencies
• Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others
Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space
Qualifications:
• You have at least six months of retail, restaurant, or hospitality management experience.
• You are 18 years of age (or higher, per applicable law).
• You know what it takes to be in the smilemaking business and have exceptional time management, attention to detail, and guest service skills.

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here