Marketing & Customer Experience Coordinator

Job Description

Job Description

Marketing & Customer Experience Coordinator

Position Summary

IDLine is seeking a highly organized, creative, and customer-focused Marketing & Customer Experience Coordinator to support both our marketing initiatives and daily customer communications.

This hybrid role is ideal for someone who enjoys balancing creative marketing projects with direct customer interaction. The focus will be split between marketing content/execution, and  customer communications, supporting our Account Management and Customer Success teams.

The ideal candidate is proactive, detail-oriented, comfortable wearing multiple hats, and excited to contribute in a fast-paced, team-oriented environment.

This position is intentionally designed as a hybrid role combining marketing execution and customer support responsibilities. As a growing company, we value team members who are flexible, collaborative, and willing to contribute wherever needed.

Key Responsibilities

Marketing & Brand Support (Approximately 50%)

Manage and execute marketing activities through HubSpot 

Create and schedule email marketing campaigns 

Develop and post social media content across company platforms

Track campaign performance and engagement metrics 

Design marketing materials including Flyers, Idea Books, Product/Sell Sheets, Digital Graphics & Tradeshow display materials and sample creation.  

Assist with concept and virtual mockup creation for products and promotions 

Maintain brand consistency across all marketing materials 

Manage website and digital content updates  

Collaborate with internal teams on seasonal promotions, product launches, and customer communications 

Coordinate tradeshow collateral and attend events as needed. 

 
Customer Experience & Sales Support (Approximately 50%)

Answer incoming customer calls and emails 

Support customers with product inquiries, order questions, and general assistance 

Prepare quotes and assist with opportunity management in HubSpot 

Provide administrative and communication support to Account Managers and Customer Success Managers 

Help ensure timely customer follow-up and issue resolution 

Maintain accurate customer information and communication records 

Qualifications

2+ years of experience in marketing, customer service, or a related hybrid role preferred 

Experience with HubSpot or similar CRM/marketing platforms 

Proficiency in Adobe Creative Suite, Canva, or similar design software 

Strong written and verbal communication skills 

Excellent organizational and multitasking abilities 

Ability to manage multiple projects and priorities simultaneously 

Comfortable working both independently and collaboratively 

Ability to travel for tradeshows and events as needed

Experience in print, manufacturing, promotional products, branded merchandise or sales support is a plus 

What Success Looks Like in This Role

Consistent execution of marketing campaigns and content 

Professional and responsive customer communication 

Strong support for sales and customer success teams 

High attention to detail in both creative and customer-facing work 

Ability to balance creativity with day-to-day operational support