Student Services Specialist

Job Title Student Services Specialist EOC-NTP-71526 Education (Minimum Requirements) Bachelor's Degree from an accredited college or university with two (2) years relevant, paid work experience or; Associates Degree from an accredited college or university with four (4) years paid relevant work experience. Employment Experience Preferred Experience in Student Services, Community Relations, or a closely related field. Pertinent Other Demonstrated knowledge and experience working with multicultural and low-income populations. Demonstrated verbal and written communication and interpersonal skills. Demonstrated organizational skills. Ability to work well with others as part of a team. Patient, persuasive and congenial personality. Ability to conduct presentations. Working knowledge of computer applications and Microsoft Office Suite. Preferred Other Familiarity with regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains. Nature and Scope of Duties Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement. Conducts intake meetings with incoming and continuing students; provides information on next steps. Maintains positive relationships with administrators, faculty and staff. Disseminates information in a clear, appropriate and timely manner. Performs a wide range of administrative responsibilities including data entry, record maintenance, and abiding by all laws and regulations around student records. Creates and maintains organized records of student contact and follow up, respecting confidentiality. Completes necessary correspondence and reports using appropriate software and technology as needed. Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats. Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment. Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions. Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services. Assigned areas in Student Support Services may include Enrollment Services, College and Employment Services, Testing, or Student Services in general. On occasion, performs functions on evenings, weekends, and/or at offsite assignments with adjusted day/week schedule as needed. Performs other related duties as may be assigned. Assigned Department Responsibilities A. Enrollment Services Conducts individual interviews and follow up with applicants to ensure proper completion of forms and determine applicant eligibility. Responds to applicant calls of inquiry; contact prospective applicants. Administers tests and assessments upon request. Manages student enrollment in classes including registration, drop/delete, withdrawal and advisement. Performs other duties as may be assigned in support of enrollment functions. B. College & Career Services Supports students in successfully achieving college and employment goals. Reviews and critiques resume profiles and college applications. Completes placement memos for student files confirming employment and college information. Attends area job and college fairs and other related programs to market EOC and its graduates. Research and shares appropriate job opportunities with students and graduates. Works with faculty and staff to design college and job-related activities. Administers tests and assessments upon request. Performs other duties as may be assigned in support of college and career services functions. C. Testing Administers tests and assessments. Completes documents and reports as required. Performs other duties as may be assigned in support of center testing functions. D. General Student Services Focuses on tasks assigned by the Coordinator of Student Services and in support of general student services functions but may be asked to fulfill responsibilities of other departmental roles. Salary and Benefits The starting salary for this position is $40,000. Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children free tuition waivers. HVCC also has a generous leave policy. If you're employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans. Equal Opportunity Employer Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bilingual applicants strongly encouraged to apply. Hudson Valley Community College is an affirmative action/Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr