Shift Manager

Company Overview

The Staten Island Workforce1 Career Center is partnering with Taco Bell to find qualified candidates for a Shift Manager position in Staten Island, New York. Taco Bell is a leading quick-service restaurant brand that serves Mexican-inspired food to millions of customers daily. The company focuses on delivering fast, friendly service while maintaining high standards for quality, cleanliness, and food safety. Taco Bell promotes teamwork, leadership development, and career growth, making it a strong workplace for individuals seeking advancement in the restaurant industry.

Position Overview

The Taco Bell Shift Manager oversees daily restaurant operations to ensure efficient service, quality food preparation, and a positive customer experience. This role supports team members by providing leadership, training, and guidance during shifts while helping maintain company standards for food safety, cleanliness, and speed of service. The Shift Manager is responsible for coordinating staff, resolving customer concerns, and ensuring smooth workflow during busy periods. Their work directly impacts customer satisfaction, team performance, and overall restaurant success.

This position is located in Staten Island, New York.

Key Responsibilities

• Oversee daily shift operations to ensure efficient restaurant performance and high-quality customer service.
• Lead, coach, and support team members during shifts to maintain productivity, teamwork, and adherence to company standards.
• Ensure food safety, cleanliness, and operational procedures are followed at all times.
• Handle customer concerns and resolve issues quickly to maintain a positive guest experience.
• Manage cash handling, labor scheduling support, and shift reporting to ensure accuracy and accountability.

Requirements

• Minimum of 3 years of supervisory experience in food service, retail, or a related fast-paced customer service environment required.
• Ability to lead, coach, train, and support team members during shifts.
• Strong leadership skills in a fast-paced environment.
• Ability to maintain food safety, cleanliness, and customer service standards.
• Must be dependable, organized, and able to handle multiple tasks in a fast-paced setting.
• Must be able to work flexible night shifts, including either 7:00 PM - 1:00 AM or 8:00 PM - 3:45 AM, based on business needs.

Pay Range

USD $18.50 - USD $18.50 /Hr.