Houseperson

Houseperson - Best Western Orlando Gateway, FLBest Western Orlando Gateway Hotel - Orlando, FL 32819DescriptionSpringboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.At every level, the Springboard team is dedicated to going above and beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.Primary mission:You will clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.Scope of work + teamReports to the Director of Housekeeping/Housekeeping ManagerSupports housekeeping teamResponsibilitiesWalk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc...Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Must be able to lift, push, pull at least 50 lbs.Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc).Report any missing/found articles, damage or merchandise problems to the Housekeeping Supervisor.Receive assigned section, keys, supplies and any priority requests from the Senior Housekeeper.Be able to communicate and respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to managementCoordinate with Senior Housekeeper on work priorities and provide assistance when needed.Perform special projects and other responsibilities as assignedQualificationsExperience:Prior Experience: 1+ years previous housekeeping experience.Subject Expertise:Report any unusual occurrences and/or request to Supervisor.Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.Must be able to effectively communicate to guests, management, and coworkersMust be able to follow directions with attention to detail, speed and accuracyMust be a team player with the ability to work under minimal supervisionMust be able to multi-task in a fast-paced work environmentFlexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand for the entire shift.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Must be able to exercise confidentiality and discretion.Other expectations:Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.Benefits:Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:Full Time BenefitsCompetitive Base SalaryVacationMedical, Dental, Vision, Life, Pet Insurance401KCostco MembershipBereavement LeaveManagement Contract Referral ProgramEducation AssistanceAdditional Per PositionEmployee Rates at all of Springboard Hospitality's 35+ HotelsAssociate of the Month/Quarter & Company-wide Associate of the Year ProgramsAssociate Referral Bonus ProgramSpringboard Hospitality Core Values:Connected. We are plugged into people, technology and the cutting edge of culture.Independent. We are free-thinkers who embrace diversity and advocate for innovation.Collaborative. We are collaborative and believe that the best solutions are found by working hand-in-hand.Personalized. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.Dynamic. We are analytic thought leaders who harness the power of data to maximize return on investment.OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.