IT Systems & Support Specialist

Alexander Technology Group Location: Northampton, MA – Fully Onsite Compensation: $48,000–$65,000 annually, depending on experience Employment Type: Full-Time Alexander Technology Group is partnering with an established organization in Northampton, MA, seeking an IT Systems & Support Specialist to join its internal IT team. This is an excellent opportunity for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working with a variety of technologies. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and the ability to manage day-to-day IT support needs while working closely with the IT Director. This position offers the opportunity to expand technical skills, contribute to IT projects, and grow within a collaborative environment. Key Responsibilities Serve as the first point of contact for internal IT support, troubleshooting hardware, software, system access, and connectivity issues. Manage employee user accounts and permissions, including onboarding, offboarding, and access changes. Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, conference room equipment, and other IT hardware. Provide support for Windows environments, Microsoft 365, and Active Directory/Entra ID. Assist with system updates, endpoint security, phishing reports, and general IT security best practices. Maintain accurate hardware, software, licensing, and IT asset inventory records. Troubleshoot office technology and specialized equipment to minimize downtime and business disruptions. Assist with the testing, implementation, and rollout of new technologies and IT initiatives. Coordinate with IT leadership and outside vendors to resolve technical issues as needed. Travel occasionally to additional locations to install, configure, and support IT equipment. Qualifications 3+ years of professional experience in IT support, help desk, desktop support, or a related technical role. Hands-on experience supporting Windows operating systems, Microsoft 365, and common business applications. Working knowledge of Active Directory and/or Microsoft Entra ID, including user account administration and permissions management. Experience configuring, deploying, and troubleshooting computers, peripherals, and other IT equipment. Familiarity with ticketing systems, remote monitoring tools, and endpoint/device management solutions. Basic understanding of networking, connectivity troubleshooting, and IT security principles. Strong troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities. Excellent communication and customer service skills with a willingness to work collaboratively with employees at all levels. Experience supporting regulated, audited, or security-conscious environments is a plus. CompTIA, Microsoft, or other relevant IT certifications are a plus. Additional Details Fully onsite position in Northampton, MA. Competitive salary ranging from $48,000–$65,000 annually, depending on experience. Benefits package, paid time off, and opportunities for professional growth. Collaborative work environment with exposure to a variety of technologies and IT initiatives. #J-18808-Ljbffr Alexander Technology Group