Customer Service Representative

Job Description

Job Description

If you love meeting new people, making someone's day a little easier, and delivering amazing customer service, we'd love to meet you! At Robert Taylor Insurance , our customers are at the heart of everything we do, and providing an exceptional experience is our #1 priority.

As a Customer Service Representative , you'll be more than just the friendly face or voice of our agency—you'll be a trusted resource, helping customers navigate their insurance needs with confidence. Every day brings new opportunities to solve problems, build relationships, and make a positive impact. If you're looking for a career where your work truly matters and you can be part of a fun, supportive team, Robert Taylor Insurance could be the perfect fit!

• Maintains regular attendance.
• Develop positive working relationships with clients.
• Approach clients via phone (calls to prospective customers who have not been contacted before) and direct mail to inquire about their insurance situations and future needs. They must speak clearly and persuasively and maintain their composure if rejected.
• Seek out new customers to increase sales.
• Communicate effectively with customers by listening to their requests and cross-selling.
• Involves clerical responsibilities such as processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
• Respond to clients’ questions and complaints.
• Follow up with clients after initial meetings or conversations.
• Meet business production goals and objectives as established.
• Be a team player that wants to be a part of something bigger than just his/her job.
• Participate in continuing education programs in both insurance and sales.

At Robert Taylor Insurance, people always come first. For over 38 years, we've been helping Ohio families and businesses protect what matters most—and we believe great insurance starts with even better customer service. Whether you're shopping for auto, home, business, life, renters, motorcycle, boat, RV, or umbrella insurance, our team is here to make the process simple, stress-free, and maybe even a little fun! We take the time to get to know you, answer your questions, and find the coverage that fits your needs and budget. As an independent agency, we compare multiple top-rated insurance companies so you don't have to. When you call Robert Taylor Insurance, you'll always be greeted by a friendly, knowledgeable team that's ready to help. Exceptional customer service isn't just what we do—it's who we are.

Company Description

At Robert Taylor Insurance, people always come first. For over 38 years, we've been helping Ohio families and businesses protect what matters most—and we believe great insurance starts with even better customer service. Whether you're shopping for auto, home, business, life, renters, motorcycle, boat, RV, or umbrella insurance, our team is here to make the process simple, stress-free, and maybe even a little fun! We take the time to get to know you, answer your questions, and find the coverage that fits your needs and budget. As an independent agency, we compare multiple top-rated insurance companies so you don't have to. When you call Robert Taylor Insurance, you'll always be greeted by a friendly, knowledgeable team that's ready to help. Exceptional customer service isn't just what we do—it's who we are.