Tier 2 Network Support Engineer

Job Description

Job Description

We are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future.

Schedule is Monday – Friday from 9 am to 6 pm ET with occasional on-call rotation and after-hours work.

Responsibilities include, but not limited to:
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
• Resolve Trouble tickets generated through ServiceNow
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by US Government Client Management.
• Typically performs all functional duties independently.
• Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.

Education Requirements:
o A minimum of 3-7 years' relevant experience.
o A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the indiviual's degree is not in the applicable field then four additional years of related experience is required.

• An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
• Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

• Minimum of 3 years of applicable network experience and support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills – Layer 1 and 2
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience with ServiceNow or other ticketing systems
• Proficient with MS Office Suite, especially Excel and Teams
• Excellent communication skills, both written and verbal.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
• Preferred: Cisco or other applicable Networking Certifications
• Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.