Patient Care Specialist

Patient Care Orders Specialist

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

To continue to be an industry pioneer delivering unparalleled care, we need a Patient Care Orders Specialist with commitment and compassion. Are you one of them? If so, apply today!

As the Patient Care Orders Specialist, you'll contribute to our success in the following ways:

• Establishes and maintains effective and efficient systems for orders management to ensure accurate admission processes are followed.
• Obtains signed orders for skilled care remotely meeting weekly productivity expectations to enable Check-In program achieve admission targets and other goals.
• Collaborates with Check-In team, physician, and Sales team to obtain all orders and clinical documentation to then process the referral to the branch for review and communicate the need to obtain any further documentation needed for admission.
• Verifies accuracy of clinical documentation received as part of orders management, including home health orders, face-to-face documentation, clinical notes from prior encounters, and recent history and physical documentation.
• Denotes incomplete information or documentation prior to sending to appropriate branch level admission coordinator (e.g., pre-admission coordinator, clinical team manager).
• Documents or tracks all orders and clinical documentation received by the agency.
• Answers all inquiries, regarding agency services, and disseminates appropriate information including referrals to community resources.
• Maintains current knowledge of, and effects of compliance with all federal, state, and local regulations.
• Maintains organized, effective, and efficient systems and communication to ensure the continuity of quality patient care and timely initiation of care.
• Escalates delays in orders and pending referral follow-up with the appropriate team to ensure timely response to patient care needs.
• Follows regulatory requirements and timelines when obtaining signed orders for care.
• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.
• Transfers referrals or healthcare needs to appropriate internal partner or supervisor for review.
• Participates in clinical record audits, utilization reviews and Peer Review and Quality Improvement programs.

What is Required?

• Associates Degree in Nursing or associated Diploma/Certificate in Nursing is required.
• 2+ years' experience as an LPN/LVN
• Current Certified LPN/LVN
• Proficiency with MS Office Suite (Word, Excel, Outlook)
• Prior experience with enterprise applications (e.g., Homecare Homebase, Workday, etc.)
• Excellent verbal and written communication skills.
• Experience with Medicare/Medicaid home health care benefits, policies and procedures is preferred.

You will report to the Clinical Program Supervisor.

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email.