Radiology Access Specialist

Billings Clinic Radiology Access Specialist

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

Your benefits include a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Radiology Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs within the Radiology/Diagnostic Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, ordering a variety tests and ancillary services and the collection of co-payments. Radiology Access Specialists also serve as a primary technology resource for the PACS and teleradiology system.

General: Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Scheduling: Greets all patients, families and customers to the department. Prepares appropriate paperwork for admission/registration and completes on-line registration information gathering demographic and financial information. Answers all calls coming into Radiology and manages as appropriate. Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in the management of patient flow utilizing knowledge of radiology scheduling protocols. Schedules and enters complex orders for ancillary services via the order communication and practice management systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. Involves other departments as needed for regulatory requirements. Educates patients on medically necessary waivers and obtains appropriate signatures. Inputs and processes orders from physicians, office staff and hospital staff. Prepares all other exam paperwork and distributes to staff expediently. Enters data for services rendered in a timely fashion to assist with film history/location. Coordinates, promotes distribution and educates patients on patient satisfaction surveys.

Health Information Management: Coordinates the electronic medical record for radiology patient. Assembles, maintains and retrieves patient jackets and records for permanent storage using digitizer and PACS technology as appropriate; and manages film jacket control responsibilities. Coordinates both the physical and digital files. Prepares patient files, films and reports for physician conferences.

PACS: Entering and coordinating complex patient and statistical data for the picture archiving and communication systems (PACS), Teleradiology. Works in conjunction with vendors, Information Services, Facility Services and Telemedicine to ensure coordination of system functionality Participates in both short-term and long-term planning for Radiology PACS system. This may include formulation and participation in performance improvement studies, data gathering, local and regional quality assurance construction, etc. Communicates recommendations to the Radiology Leadership team regarding efficiencies and solutions for improved patient data management. Performs other duties as assigned or needed to meet the needs of the department/organization.

Additional Lead Responsibilities: Evaluates and recommends enhancement needs for PACS, Teleradiology and related digital technology strategies. Utilizes process improvement principles to assess and improve system quality and outcomes. Duties include assisting PACS Systems Administrator with development for orientation/training of new users and ongoing education and training for Billings Clinic staff, physicians, and regional customers. Participates in the development of policies and procedures as it relates to access and utilization of PACS data management. Assists PACS administrator with system support Acts as Cerner Super User for Radiology Access Staff Acts as lead for assigned department. Assists in the management of the day to day operations of department. Responsible for orientation of new staff and ongoing training/education for staff. Responsible for maintaining daily staffing in area. Participates in and provides input into interviewing, hiring, performance appraisals and disciplinary procedures. Leads staff meetings. (Leadership Standard Lead Duties Day to Day Operations, Lead) Responsible for coordinating regular maintenance activities and supply inventory. Participates in the evaluation of supplies, including quality and costs. (Leadership Standard Lead Duties Maintenance Activities) Provides technical expertise and support. Acts as a resource for technical issues. Coordinates with leadership on new technology implementations. (Leadership Standard Duties Technical Expertise, Lead) Responsible for ensuring adherence to regulatory standards and ongoing regulatory readiness of department and staff. Evaluates and maintains records of quality control procedures. Responsible for policies and procedures designed to meet regulatory standards.

Education: High school diploma or equivalent Experience: One (1) year office experience, college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Certifications and Licenses:

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.